At a Glance
- Tasks: Support sales teams and manage client communications in a dynamic environment.
- Company: Established training provider in Gloucestershire with a focus on customer service.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Join a busy commercial team and thrive in a varied role.
- Why this job: Be a key player in delivering exceptional customer experiences and smooth operations.
- Qualifications: Strong organisational skills and a confident telephone manner are essential.
The predicted salary is between 25185 - 28000 £ per year.
A Sales and Customer Service Administrator is required to join a well-established training provider in the Gloucestershire region. This is a varied role suited to someone who enjoys working with clients, supporting sales teams and keeping processes running smoothly behind the scenes. The Sales and Customer Service Administrator will support account managers, senior sales leaders and wider departments with day-to-day administration across course bookings, delegate enquiries, onsite course requests and client communication. This role requires strong organisation, a confident telephone manner and the ability to manage multiple tasks at once. The successful candidate will play an important part in delivering a professional customer experience while ensuring course administration is completed accurately and on time. This is a great opportunity for an organised administrator who enjoys being part of a busy commercial team.
Role Overview
- Manage provisional delegate lists and ensure timelines are followed accurately.
- Support account managers with onsite course requests, required forms and purchase order tracking.
- Maintain course number reports and liaise with senior sales colleagues regarding courses that may need to be cancelled.
- Contact clients regarding course cancellations and manage the follow-up process including rebooking delegates or arranging credits.
- Handle incoming customer enquiries relating to certificates, hotel bookings, and other course-related queries.
Sales Administrator employer: Enmase Group
Join a dynamic training provider in Gloucestershire that values its employees and fosters a collaborative work culture. With a focus on professional development, the company offers ample growth opportunities and encourages team members to thrive in their roles. Enjoy a supportive environment where your contributions are recognised, and be part of a dedicated team committed to delivering exceptional customer service.
