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- Tasks: Provide IT support, manage tickets, and maintain systems across multiple locations.
- Company: Join a leading UK training provider with a focus on safety and collaboration.
- Benefits: Competitive salary, pension, 22 days holiday plus bank holidays, and supportive culture.
- Other info: Inclusive environment that values your contributions and offers career growth opportunities.
- Why this job: Gain hands-on experience in IT while working on diverse projects and improving your skills.
- Qualifications: Strong communication skills, experience with Windows/Mac, and a clean UK driving licence.
The predicted salary is between 21000 - 30000 £ per year.
This 1st Line IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficiently. Working within a small digital team, this position offers the chance to contribute directly to a variety of projects while gaining hands-on experience in IT operations, diagnostics, and user support. Occasional travel to other UK sites including Slough and Livingston will be required. Role Overview * Capture, manage, and complete IT support tickets efficiently. * Provide remote and phone-based technical support to users. * Research, quote, and order IT hardware and software as required. * Maintain and update IT equipment, systems, and network infrastructure. * Carry out hardware upgrades and routine maintenance checks. * Perform fault finding and diagnostics across a range of IT systems. * Manage user accounts across business applications and platforms. * Conduct QA testing of new systems before rollout. * Support on-site visits to other branches to maintain systems and ensure reliability. Experience & Skills Required The successful candidate will demonstrate the following: * Strong communication skills both written and verbal. * Highly organised with good attention to detail. * Experience using Windows and Mac operating systems. * Knowledge of Unix or Linux systems is beneficial. * Confident in researching and resolving IT problems independently. * Full, clean UK driving licence. What\’s on Offer This is a varied and rewarding IT support role within a collaborative team environment. You will have the opportunity to work on a mix of hands-on technical support and system improvement projects while developing your skills across multiple platforms and technologies. The business offers a supportive and inclusive culture where contributions are valued and recognised. Salary :- £26,500 Base salary, pension, 22 days hols bank holidays. Location :- York – With occasional travel to Slough and Livingston. Company:- The organisation are a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly
1st Line IT Support employer: Enmase Group
Contact Detail:
Enmase Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Get to know the company before your interview! Research their values, projects, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about scenarios where you've solved problems or helped users. We want you to be ready to showcase your skills and experience confidently!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or upcoming projects shows that you’re engaged and eager to contribute. Plus, it helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the 1st Line IT Support role, so don’t be shy about showcasing your tech skills and any customer support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills and attention to detail.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and if you have examples of how you've effectively communicated in past roles, include those!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do and our awesome team culture!
How to prepare for a job interview at Enmase Group
✨Know Your Tech
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as any experience you have with Unix or Linux. Be ready to discuss how you've used these systems in past roles, and think of specific examples where you resolved IT issues.
✨Show Off Your Communication Skills
Since this role involves providing technical support over the phone and via email, practice explaining complex IT concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by preparing a list of potential questions you might be asked, as well as examples of how you've managed support tickets or completed IT tasks efficiently in the past. This will show that you pay attention to detail and can handle multiple tasks.
✨Prepare for Travel Questions
Since the job requires occasional travel to other sites, be ready to discuss your flexibility and willingness to travel. Think about how you would manage your time and responsibilities while on the road, and be prepared to share any relevant experiences.