At a Glance
- Tasks: Support installations and provide top-notch customer service on-site and off.
- Company: Join a dynamic team in the packaging industry with growth potential.
- Benefits: Competitive pay, travel opportunities, and a chance to develop your skills.
- Other info: Enjoy a mix of fieldwork and office tasks with great career advancement.
- Why this job: Make a real difference by helping clients and enhancing their operations.
- Qualifications: Experience in the packaging industry and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a field service engineer to provide off-site customer service and installation/commissioning support to all known clients. To be part of a proactive team that delivers significant growth in Aftersales revenues and profit in line with Group objectives.
Responsibilities
- Visit customer sites to support project installations/commissioning.
- Visit customer sites to provide service cover, consultation on upgrades and manage service contracts.
- Spend up to approx. 70% of working time on field-based activities.
- Provide follow-up reporting after all visits and seek to identify other service opportunities.
- The role can include working off-site for extended periods in the UK and overseas.
- Ensure all service-related paperwork is completed in a timely manner.
- Support testing of machinery prior to FAT and despatch.
- Other duties as may be required.
Requirements
- Experience of the Packaging Industry with the ability to be cross trained on all the company’s products.
- Excellent customer service skills with the ability to build proactive relationships.
- Highly motivated.
- Independent.
- Excellent communication skills at all levels.
- Computer literate.
- Electrical programming.
We think you need these skills to ace Field Service Engineer in Norfolk
Communication Skills
Time Management
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
Joinery Skills
Painting Skills
