At a Glance
- Tasks: Deliver top-notch customer service and process orders with precision.
- Company: Supportive company serving British agricultural and equestrian businesses.
- Benefits: 25 days leave, profit share, and a friendly team culture.
- Other info: Enjoy a dynamic work environment with wellbeing perks.
- Why this job: Be the trusted voice for customers and make a real difference.
- Qualifications: Experience in customer service and strong communication skills.
Location: King’s Lynn + Client Sites
Hours of Work: Monday–Friday, 07:00–16:30
The company supports British agricultural and equestrian businesses with the products they need, when they need them — delivered with simple, honest, on-time service. As the company’s Customer Service Advisor (Order Processing), you’ll be the calm, capable person customers trust when they place an order, need an update, or something goes wrong. You’ll handle enquiries and orders by phone and email, keep records accurate, and own issues end-to-end — coordinating with colleagues to protect delivery performance and customer confidence. With average order values around £5,000, details matter: the right product, quantities, address, paperwork, and expectations set early. This role suits someone who thrives in a busy environment: responsive, organised, friendly, and confident asking the right questions. You’ll live the brand promise every day — if they call, you answer; if they email, you reply; and you follow through.
Responsibilities
- Deliver a responsive, high-trust customer experience via phone and email.
- Process customer orders accurately and efficiently, protecting on-time fulfilment.
- Own customer issues end-to-end, coordinating internally to get to resolution.
- Keep customers informed proactively (especially when there’s a delay or change).
- Resolve delivery queries and credits with calm judgement and clear documentation.
- Maintain accurate records so anyone can pick up the thread without confusion.
- Spot bottlenecks early and escalate appropriately to protect customer outcomes.
- Support customers with online account set-up and troubleshooting.
- Support the wider team with admin that improves customer outcomes and reduces friction.
- Represent the brand promise: simple, honest, on-time service — even when it’s busy.
Weekly lead KPIs
- First response time: Agreed % of emails/cases responded to within the agreed timeframe.
- Case closure & ageing: Agreed number closed vs opened; oldest open cases.
- Order accuracy: Agreed % orders processed without rework/credits due to admin error.
Required Experience
- Experience in customer support/customer service/order processing (phone + email).
- Strong admin accuracy and pride in getting details right first time.
- Warm, clear and professional communicator — especially when resolving issues.
- Able to prioritise under pressure and keep multiple tasks moving.
- Comfortable using systems and spreadsheets (Excel-level competence).
- Ownership mindset: you don’t pass problems around; you close loops.
Desirable Experience
- Experience in trade/wholesale, agriculture, equestrian, veterinary, animal health or similar.
- Experience with an order management/ERP system.
- Experience handling delivery issues, returns/credits, or customer accounts admin.
- Evidence of improving a process (checklists, templates, tracking, reporting).
Benefits
- 25 days annual leave plus Bank Holidays.
- Discretionary quarterly profit share scheme.
- Supportive, collaborative team culture.
- Wellbeing-friendly office perks, including complimentary snacks and refreshments.
Customer Service Advisor in King's Lynn employer: Enlist Solution
Join a dynamic team in Shrewsbury where your technical sales expertise in cranes and lifting equipment will be valued and rewarded. With a competitive salary, attractive commission structure, and a strong focus on ongoing training and development, we foster a supportive work culture that prioritises employee growth and innovation. Enjoy a generous benefits package including 25 days of annual leave, a pension scheme, and the tools you need to succeed, all while making a meaningful impact in the construction, industrial, and logistics sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in King's Lynn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enlist Solution. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enlist Solution before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in King's Lynn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enlist Solution:Your cover letter is your chance to shine! Tell us why you want to work at Enlist Solution specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enlist Solution!
How to prepare for a job interview at Enlist Solution
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
