At a Glance
- Tasks: Be the go-to person for customers, helping them thrive with our platform.
- Company: Join a dynamic SaaS scale-up connecting companies with top freelance talent.
- Benefits: Enjoy a £35,000 salary, hybrid work, 25 days holiday, and cutting-edge tech.
- Other info: Perfect for those with an entrepreneurial spirit and a passion for helping others.
- Why this job: Kickstart your Customer Success career in a culture of innovation and teamwork.
- Qualifications: 1 year of experience in Customer Success or Account Management is essential.
The predicted salary is between 28000 - 42000 £ per year.
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Overview
My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.
They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.
What the Customer Success Executive will be doing:
- Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
- Identify opportunities for growth by relaying information back to the Account Management team
- Respond to support queries, provide answers and be the go-to guide
- Promote the value of the product
- Assist in creating training courses and educational materials
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
What the Customer Success Executive should bring:
- Possesses an entrepreneurial spirit
- Proven work experience in a Customer Success role
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Possess a strong work ethic and relentless attitude to achieve success
- Open to a culture of innovation, professional development and collaborating with others in a team
What the Customer Success Executive will get in return:
You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.
What do next:
Apply now and get in touch with Alex.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service, Sales, and Administrative
Industries
- Human Resources Services
- Technology, Information and Media
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Customer Success Executive in London employer: Enlist Sales Recruitment
Enlist Sales Recruitment is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary and commission structure. Join us to be part of a forward-thinking team that values innovation and collaboration in building thriving talent communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enlist Sales Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enlist Sales Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enlist Sales Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Enlist Sales Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enlist Sales Recruitment!
How to prepare for a job interview at Enlist Sales Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
