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- Tasks: Be the go-to person for customers, helping them thrive with our platform.
- Company: Join a dynamic SaaS scale-up connecting companies with top freelance talent.
- Benefits: Enjoy a £35,000 salary, hybrid work, 25 days holiday, and cutting-edge tech.
- Why this job: Kickstart your Customer Success career in a culture of innovation and teamwork.
- Qualifications: 1 year of experience in Customer Success or Account Management is essential.
- Other info: Perfect for those with an entrepreneurial spirit and a passion for helping others.
The predicted salary is between 28000 - 42000 £ per year.
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Overview
My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.
They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.
What the Customer Success Executive will be doing:
- Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
- Identify opportunities for growth by relaying information back to the Account Management team
- Respond to support queries, provide answers and be the go-to guide
- Promote the value of the product
- Assist in creating training courses and educational materials
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
What the Customer Success Executive should bring:
- Possesses an entrepreneurial spirit
- Proven work experience in a Customer Success role
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Possess a strong work ethic and relentless attitude to achieve success
- Open to a culture of innovation, professional development and collaborating with others in a team
What the Customer Success Executive will get in return:
You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.
What do next:
Apply now and get in touch with Alex.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service, Sales, and Administrative
Industries
- Human Resources Services
- Technology, Information and Media
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Customer Success Executive employer: Enlist Sales Recruitment
Contact Detail:
Enlist Sales Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by Customer Success Executives. Understanding the nuances of the tech landscape will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals already working in Customer Success roles, especially within SaaS companies. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will demonstrate your ability to thrive in a Customer Success role.
✨Tip Number 4
Showcase your enthusiasm for the company's product and how it can benefit customers. Being able to articulate your understanding of their service will set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management. Use specific examples that demonstrate your ability to communicate effectively and foster positive relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your entrepreneurial spirit and strong work ethic. Mention how your previous experiences align with the responsibilities of the Customer Success Executive role and express your enthusiasm for the position.
Highlight Technical Skills: Since the role requires technical skills related to the product, be sure to mention any relevant software or tools you are familiar with. This will show that you can quickly adapt to their SaaS solution.
Showcase Your Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer queries or improved processes in past roles. This will demonstrate your capability to be the go-to guide for customers.
How to prepare for a job interview at Enlist Sales Recruitment
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in Customer Success or Account Management. Be prepared to discuss specific examples of how you've helped customers achieve their goals and how you’ve contributed to their success.
✨Demonstrate Communication Skills
As a Customer Success Executive, communication is key. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've built positive relationships with clients and how you handle difficult conversations.
✨Understand the Product Inside Out
Familiarise yourself with the company's SaaS solution before the interview. Be ready to discuss its features and benefits, and think about how you can promote its value to customers effectively.
✨Emphasise Your Entrepreneurial Spirit
The company values an entrepreneurial mindset. Share examples of how you've taken initiative in past roles, whether it’s identifying growth opportunities or creating training materials. This will show that you're proactive and ready to contribute.
