Operations Manager in Harrow

Location: Harrow on the Hill, London

Salary: Up to £25,000 per annum (depending on experience) + Performance Bonus / Commission for New Player Sign-Ups

We are looking for a proactive Operations & Academy Coordinator to help build, organise, and grow a football academy from the ground up. This isn't just another administration role. This is an opportunity to become the operational backbone of an ambitious football academy, helping to shape how we work, improve our systems, and deliver an exceptional experience for every player and family.

As our Operations & Academy Coordinator, you'll be responsible for ensuring the academy runs efficiently every single day. From organising training sessions and managing player registrations to tracking payments and supporting academy events, you'll oversee the administrative and operational functions that keep everything running smoothly. You will work closely with the academy leadership, coaches, players, and parents, becoming the central point of communication and organisation across the business.

Key Responsibilities:

• Take ownership of the day-to-day operations and administration of One Football Academy.
• Coordinate all weekly training sessions, venues, coach schedules, and player attendance.
• Manage player registrations, waiting lists, and academy records.
• Monitor membership payments, subscriptions, invoices, and outstanding balances.
• Maintain accurate financial and administrative records.
• Respond promptly and professionally to enquiries from parents, players, and prospective members.
• Act as the first point of contact for academy communications via telephone, email, and social media.
• Coordinate the onboarding of new players and ensure a seamless registration process.
• Organise academy events, holiday camps, tournaments, and special programmes.
• Ensure safeguarding documentation, consent forms, and compliance records are always up to date.
• Maintain and develop efficient administrative systems and processes.
• Produce reports and operational updates for academy management.
• Order equipment, kit, stationery, and other academy resources when required.
• Support marketing campaigns by following up enquiries and helping convert prospective players into academy members.
• Identify opportunities to improve efficiency, streamline processes, and enhance the overall customer experience.
• Provide administrative support across all areas of the academy as required.

About You:

We are looking for someone who enjoys taking responsibility and making things happen. You'll be:

• Highly organised with exceptional attention to detail.
• A confident communicator who builds positive relationships with parents, players, coaches, and colleagues.
• Self-motivated and capable of working independently.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable making decisions and using your own initiative.
• Professional, reliable, and solutions-focused.
• Confident using Microsoft Office and digital administration systems.
• Passionate about delivering outstanding customer service.

Experience in administration, office management, operations, sports organisations, education, or customer service would be beneficial, but attitude, initiative, and the willingness to learn are just as important.

The Person We Are Looking For:

We are searching for someone who doesn't simply complete tasks, they improve them. You'll be someone who:

• Takes ownership and accountability.
• Spots problems before they become issues.
• Enjoys creating efficient systems and processes.
• Has a positive, energetic, and proactive mindset.
• Is confident working independently while supporting a growing team.
• Wants to make a genuine impact within a developing organisation.
• Brings ideas, enthusiasm, and professionalism to everything they do.

What We Offer:

• Competitive salary of up to £25,000, depending on experience.
• Performance-based commission for generating new academy registrations.
• The opportunity to join an ambitious football academy at an exciting stage of its journey.
• A role with genuine responsibility, autonomy, and variety.
• The chance to influence how the academy develops and operates.
• A supportive working environment where your ideas are encouraged and valued.
• Career development opportunities as the academy continues to grow.
• The satisfaction of making a real difference to young players and their families.

Why Join One Football Academy?

One Football Academy has been created with a vision to provide young footballers with an environment where they can develop their skills, confidence, and love for the game. Behind every successful academy is an exceptional operations team, and we're looking for someone who wants to be at the heart of that success. This is a unique opportunity to join us at the beginning of an exciting journey. If you're someone who enjoys taking ownership, building systems, solving problems, and helping organisations grow, you'll find this role both rewarding and fulfilling.

If you are ready to take ownership, bring fresh ideas, and help build something special, we'd love to hear from you. Apply today and become part of the One Football Academy journey.