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For Companies At a Glance
- Tasks: Lead client services and ensure premium experiences for high-profile clients.
- Company: Enjoy Education, a leader in bespoke education for UHNW families.
- Benefits: Competitive salary, performance bonuses, generous leave, and hybrid working.
- Why this job: Make a real impact in the education sector while shaping strategic initiatives.
- Qualifications: Proven leadership experience in service-led organisations and understanding of premium education.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Enjoy Education is seeking an exceptional Director of Client Services to join our Senior Leadership Team and take full strategic ownership of client delivery, service quality, and operational performance across our core services: Homeschooling, Private Tuition, and Tutor Partnerships.
This is a senior leadership role for an experienced operator who thrives in complex, high-expectation environments and is motivated by building world-class delivery at scale for UHNW families and international clients.
The Role
- Own the end-to-end client journey, ensuring consistency, excellence, and a premium experience across all service lines.
- Lead and develop senior delivery leaders across Homeschooling, Private Tuition and Tutor Partnerships.
- Shape and execute Enjoy Education's long-term operational strategy, including operating models, quality assurance frameworks, safeguarding governance, and systems.
- Act as the senior escalation point for complex, high-risk or reputationally sensitive cases.
- Partner closely with the CEO, Commercial Director and Finance Director to align delivery, growth and financial performance.
- Lead organisation-wide transformation initiatives, including CRM and workflow optimisation.
- Hold accountability for delivery-side P&L, margin performance and operational efficiency.
Who We’re Looking For
- You will be a proven senior leader with Director-level (or equivalent) experience leading multi-team, service-led organisations.
- Deep understanding of the independent education sector and premium education services.
- Extensive experience working with UHNW families or similarly high-expectation private clients.
- A strong track record of organisational transformation, operating model design, and capability building.
- Confidence leading leaders, influencing at board or C-suite level, and making sound judgement calls in high-pressure situations.
- Robust experience in safeguarding governance, quality assurance, and risk management.
- Commercial acumen, including margin optimisation and operational financial oversight.
Why Join Enjoy Education
- Senior leadership role with genuine strategic influence.
- Work at the forefront of bespoke education for UHNW families globally.
- Hybrid working with regular Knightsbridge office presence.
- Competitive salary plus performance-related bonus.
- 25 days annual leave plus bank holidays, plus service-linked additional days.
- Birthday day off, charity day, wellbeing platform, and remote summer working policy.
To apply, please send your CV and a brief covering note to Dominic Oxnam at dominic@enjoyeducation.co.uk.
Director of Client Services in London employer: Enjoy Education
Contact Detail:
Enjoy Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Director of Client Services role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Enjoy Education thoroughly. Understand their services, values, and recent developments. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in leading multi-team organisations and how it aligns with the expectations of the role. Highlight your successes in operational performance and client satisfaction to make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Enjoy Education and ready to take on the challenge of delivering exceptional service.
We think you need these skills to ace Director of Client Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Client Services role. Highlight your leadership experience and any relevant achievements in the education sector to catch our eye!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it brief but impactful, showcasing your passion for client services and how you can contribute to Enjoy Education's mission. We love seeing genuine enthusiasm!
Showcase Your Strategic Thinking: In your application, don’t forget to mention your experience with organisational transformation and operational strategy. We’re looking for someone who can think big and lead effectively, so let us know how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Enjoy Education
✨Know Your Client Journey
Familiarise yourself with the end-to-end client journey that Enjoy Education offers. Be ready to discuss how you would ensure consistency and excellence across all service lines, especially in high-pressure situations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led multi-team organisations and developed senior leaders in the past. Highlight your experience in influencing at board or C-suite level, as this will be crucial for the role.
✨Understand the Independent Education Sector
Brush up on your knowledge of the independent education sector and premium education services. Be prepared to discuss trends and challenges, especially those affecting UHNW families and private clients.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with P&L accountability, margin optimisation, and operational efficiency. Show how your commercial insights can contribute to Enjoy Education's growth and financial performance.
