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- Tasks: Lead client services and ensure top-notch delivery for our premium education offerings.
- Company: Enjoy Education, a leader in personalised learning solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of families while shaping educational excellence.
- Qualifications: Proven leadership experience in client services and a passion for education.
- Other info: Join a dynamic team focused on innovation and high-quality service.
The predicted salary is between 43200 - 72000 £ per year.
Enjoy Education is seeking an exceptional Director of Client Services to join our Senior Leadership Team and take full strategic ownership of client delivery, service quality, and operational performance across our core services: Homeschooling, Private Tuition, and Tutor Partnerships. This is a senior leadership role for an experienced operator who thrives in complex, high-expectation environments and is motivated by building world-class delivery at scale for UHNW families and international clients.
The Role:
- Own the end-to-end client journey, ensuring consistency, excellence, and a premium experience across all service lines.
- Lead and develop senior delivery leaders across Homeschooling, Private Tuition and Tutor Partnerships.
- Shape and execute Enjoy Education’s long-term operational strategy, including operating models, quality assurance frameworks, safeguarding governance, and systems.
- Act as the senior escalation point for complex, high-risk or reputationally sensitive cases.
- Partner closely with the CEO, Commercial Director and Finance Director to align delivery, growth and financial performance.
- Lead organisation-wide transformation initiatives, including CRM and workflow optimisation.
- Hold accountability for delivery-side performance.
Director of Client Services employer: Enjoy Education
Contact Detail:
Enjoy Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Director of Client Services role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and the specifics of their client services. This will help us tailor your responses and show that you're genuinely interested in making a difference at Enjoy Education.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors to get comfortable discussing your experience and how it aligns with the role. Focus on showcasing your leadership skills and strategic thinking, as these are key for a senior position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let's get you that dream job!
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Client Services role. Highlight your leadership experience and any relevant achievements in client delivery and operational performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for leading our client services. Be specific about your vision for enhancing service quality.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to shape and execute long-term strategies. Share examples of how you've successfully led transformation initiatives or improved operational models in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Senior Leadership Team!
How to prepare for a job interview at Enjoy Education
✨Know Your Stuff
Before the interview, dive deep into Enjoy Education's services and values. Understand their approach to client delivery and how they cater to UHNW families. This knowledge will help you demonstrate your alignment with their mission and show that you're genuinely interested in the role.
✨Showcase Leadership Experience
As a Director of Client Services, you'll need to lead and develop teams. Prepare specific examples from your past where you've successfully managed teams or projects, especially in high-pressure environments. Highlight your strategic thinking and how you've driven operational performance.
✨Prepare for Complex Scenarios
Expect questions about handling complex or sensitive cases. Think of situations where you've navigated challenges effectively. Be ready to discuss your problem-solving strategies and how you ensure a premium experience for clients, even in tough situations.
✨Align with Their Vision
Familiarise yourself with Enjoy Education’s long-term operational strategy. Be prepared to discuss how you can contribute to their goals, particularly in areas like quality assurance and transformation initiatives. Showing that you can align your vision with theirs will set you apart.
