At a Glance
- Tasks: Manage client relationships and provide tailored education support for families.
- Company: Enjoy Education, a premium private tuition and consultancy firm in Knightsbridge.
- Benefits: Generous annual leave, hybrid working, performance bonuses, and wellbeing support.
- Other info: Opportunity to work with high-net-worth families in a supportive environment.
- Why this job: Join a dynamic team making a real difference in families' educational journeys.
- Qualifications: 3-5+ years in account management or client services with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Knightsbridge, London | Hybrid, 1-2 days in office
Contract: Full-time, Permanent
Salary: Dependent on experience + performance-related bonus
Enjoy Education is looking for an exceptional Account Manager to join our Client Services team, supporting UK and international families across private tuition, homeschooling and bespoke education consultancy. For 20 years, Enjoy Education has worked with families making high-trust, high-consideration decisions about their children’s education. Our clients include HNW, UHNW and globally mobile families who require thoughtful, discreet and highly personalised support. This is a client-facing, commercially aware role for someone who combines excellent relationship management with strong organisation, sound judgement and a genuine interest in education.
The Role
As Account Manager (Private Client / UHNW Education), you will support prospective and existing families from first enquiry through to ongoing programme delivery. You will manage consultations, understand each family’s goals and circumstances, recommend appropriate support, coordinate internal teams and ensure every client receives a responsive, polished and premium experience. This role sits at the heart of our Client Services function and involves close collaboration with Education Consultants, tutors, Tutor Partnerships, Finance, Marketing and senior colleagues.
Key Responsibilities
- Manage incoming enquiries across private tuition, homeschooling and wider education consultancy services
- Conduct thoughtful consultations with prospective families, understanding their goals, priorities and family context
- Present tailored recommendations and clear next steps in a confident, professional and commercially aware manner
- Support conversion from initial enquiry through to onboarding and programme set-up
- Build trusted, long-term relationships with families based on discretion, warmth and clear communication
- Act as a key point of contact for assigned clients, monitoring satisfaction, retention and opportunities to deepen support where appropriate
- Coordinate tutor matching, introductions, onboarding, timetabling, feedback and programme logistics
- Work closely with Education Consultants, tutors and internal teams to ensure tailored programmes are delivered smoothly
- Maintain accurate client, enquiry and programme records within HubSpot
- Provide regular updates on client activity, conversion, programme progress, risks and opportunities
- Contribute to process improvements, reporting and a consistently excellent client journey
About You
We are looking for someone with:
- 3–5+ years’ experience in account management, client services, sales, education, professional services or another relationship-led environment
- Strong client relationship management skills and confidence speaking with parents and senior stakeholders
- Commercial awareness and experience supporting enquiry conversion, sales follow-up or account growth
- Excellent written and verbal communication skills
- Strong organisational skills and exceptional attention to detail
- The ability to manage multiple families, enquiries, deadlines and priorities simultaneously
- Confidence using CRM systems, ideally HubSpot
- Discretion, judgement and confidence handling sensitive information
- A proactive, solutions-focused approach
- A genuine interest in education, families and premium client service
Experience in premium education, tutoring, homeschooling, schools, admissions, private client services, luxury or HNW/UHNW-adjacent environments would be highly desirable. Knowledge of the UK education system, including GCSE, A-Level, IB or school admissions pathways, would also be an advantage.
25 days’ annual leave plus UK bank holidays
Additional annual leave: +1 day per qualifying year of service, up to 30 days
Extra paid day off for your birthday
1 paid charity / volunteering day per year
Hybrid working arrangements
Remote Summer Working Policy
Access to the Juno wellbeing platform with monthly employer contributions
Performance-related bonus scheme
Enhanced family leave policies
About Enjoy Education
Enjoy Education is a premium private tuition and education consultancy based in Knightsbridge, London. We work with UK and international families seeking outstanding academic, homeschooling and education consultancy support. Our reputation has been built on relationships, discretion, excellence and exceptional client outcomes.
Apply
To apply, please submit your CV and a short covering note outlining your experience in client relationship management, private client service, education or account management to dominic@enjoyeducation.co.uk
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Private Client / UHNW Education)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enjoy Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enjoy Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Private Client / UHNW Education)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enjoy Education:Your cover letter is your chance to shine! Tell us why you want to work at Enjoy Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enjoy Education!
How to prepare for a job interview at Enjoy Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
