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- Tasks: Manage support tickets for Oracle CX products and collaborate with a dynamic team.
- Company: Join Enigen, a multi-award-winning Oracle Partner with a diverse portfolio.
- Benefits: Enjoy private health, pension plans, life assurance, and employee assistance.
- Other info: Hybrid work model with opportunities for growth in an inclusive workplace.
- Why this job: Kickstart your tech career in a supportive environment with real impact.
- Qualifications: Customer service experience and a passion for technology are key.
The predicted salary is between 26436 - 26436 £ per year.
Hours: Full-time (40 hours per week)
Location: Colchester (Hybrid – 3 days a week in the office)
Enigen is a multi-award-winning Oracle Partner, delivering CX and Supply Chain Management (SCM) technology implementations across a wide range of sectors. With over 15 years of experience, Enigen has one of the largest portfolios of customers implementing Oracle applications.
The role is responsible for the end‑to‑end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services team.
- Previous helpdesk or customer service experience is considered if you have a genuine interest in pursuing a technical support career.
- Experience in using, administering, or developing any CX/CRM or any Oracle applications.
- Excellent written and verbal communication and customer service skills.
- Willingness and desire to learn.
- Demonstrable interest in technology.
- Strong organisational skills, and an ability to multitask.
- Knowledge of object‑oriented languages and simple database structure/relationships.
Salary: £26,436.80 per annum depending on experience.
Benefits: Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme.
Legal: Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment. Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.
Note: We are only able to consider candidates with full working rights for the UK.
Support Analyst in Essex employer: Enigen UK
Contact Detail:
Enigen UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Enigen on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Oracle CX knowledge. We recommend checking out online resources or forums to get familiar with common issues and solutions. This will show your genuine interest in the role!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, try explaining technical concepts to a friend or family member. The clearer you are, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Enigen.
We think you need these skills to ace Support Analyst in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight any relevant experience with Oracle applications or customer service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in technology and how your background aligns with the job. Keep it concise but impactful.
Showcase Your Skills: In your application, be sure to mention your organisational skills and ability to multitask. These are key for managing support tickets effectively, so let us know how you’ve demonstrated these in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Enigen UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Oracle CX platforms and any relevant CRM applications. Familiarise yourself with common support ticket scenarios and how to resolve them. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will highlight your excellent verbal and written communication skills.
✨Demonstrate Your Willingness to Learn
Enigen values a desire to learn, so be prepared to discuss how you keep up with technology trends or any recent courses you've taken. Share specific instances where you’ve gone out of your way to learn something new, especially if it relates to tech or customer service.
✨Organise Your Thoughts
With the multitasking nature of the job, it’s crucial to demonstrate your organisational skills. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers during the interview. This will help you present your experiences clearly and effectively, showing that you can handle multiple tasks efficiently.