Facilities Manager - Catering in Stevenage

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Catering Managerwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is a key role in ensuring that all food is prepared, stored, cooked, transported and served safely and in accordance with food safety legislation and hospital policies.

The successful candidate will be responsible for maintaining effective food safety and HACCP procedures, monitoring food temperatures, preventing cross-contamination, managing allergens and ensuring staff receive appropriate food hygiene training.

The role is essential in protecting our patients, many of whom may be particularly vulnerable to foodborne illness. Failure to maintain effective catering management could increase the risk of food safety incidents, allergen-related harm, non-compliance with regulations, complaints and reputational damage.

The Catering Manager will therefore play a vital role in maintaining high standards of food safety, quality and patient care.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Facilities Manager - Catering will work with the senior Facilities Management team and provide the leadership required to ensure an efficient and effective Catering service for inpatients, outpatients, staff and visitors to the Trust.

The role will be responsible for all food production and service delivery for the Catering services and will have direct operational responsibility for the Catering team, including budgetary responsibility. The role requires a strong understanding of the technical nature of food production, compliance as well as quality checks, people management and service delivery.

As the key member of the Catering Management team, you will contribute and be responsible for all Catering matters, providing a quality service that ensures the catering provision is appropriate, effective, and responsive to the needs of the Trust and achieved within the agreed budget parameters.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role .

Person specification

Qualifications / Training

• Level 4 Award in Managing Food Safety
• Level 3 HACCP or equivalent
• Level 3 Allergens Awareness training
• Professional Chef Qualification e.g., City and Guilds

Previous Experience

• Experience of Catering Facilities Management/Contract Management
• Budget and financial management
• Experience of working with Environmental Health Office compliance audit process.
• NHS HTMS and delivery of the national food and drinks strategy
• Patient Lead Assessments of the Care Environment (PLACE)
• Managing catering services within a complex healthcare or largescale catering environment
• Monitoring food quality and safety standards, overseeing procurement and stock control

Skills

• Communication/Performance monitoring skills
• Excellent communication and interpersonal skills
• Good analytical skills
• Strong management and leadership skills
• Trainer skills one to one

Knowledge

• Food and ingredients and preparation/cooking method
• Cook Chill / freeze food production system.
• Comprehensive knowledge of NHS catering operations, food safety and hygiene legislation, allergen management, nutritional and therapeutic dietary requirements

Other Requirements

• Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning
• Desire to always improve standards.
• Demonstrates a proactive approach to developing and improving the catering service, identifying opportunities to maximise income, efficiency and value for money while maintaining high standards of patient and staff service.
• Desire to always improve standards

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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