Administration Officer (Car parking) in Stevenage

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for an Administrative Officer who shares our vision to be trusted to provide consistently outstanding service to our staff and patients.

You will be a motivated, efficient, friendly individual, with excellent organisational, administrative and good interpersonal skills.

You will assist in all aspects of administration work within the office including, maintaining systems, data entry and analyse, minute taking, dealing with customer requests, filing, typing and all other administration duties as required.

You will be expected to have excellent communications skills, to be able to work under pressure, be adaptable and be supportive to their team member as well as having the ability and initiative to work to work on your own and as part of a team. You will need to work within hospital policies and procedures and always uphold the values of East and North Herts.

At the heart of everything we do are our core values: Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Administrative Officer will support the Car Parking Service Manager in providing administrative and clerical support ensuring the management of staff car parking applications, dealing with enquiries, monitoring and maintaining data bases, liaising with key internal and external stakeholders.

To rotate and cover for other administration staff.

(Training will be provided on all computerised systems)

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Qualifications/ Training

• Educated to GCSE level or equivalent in Maths and English
• NVQ level 3 Business Administration or equivalent

Previous Experience

• Administration/clerical experience
• Experience of working in customer service environments and/or with the public
• Competent use of Excel and Word
• Previous experience of working within the NHS

Skills

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Capable of working well under pressure
• Well organised and able to manage own workload
• Ability to prioritise and work to deadlines
• Ability to work on own initiative and as part of a team

Knowledge

• An understanding of confidentiality and its place in the NHS
• Knowledge of Information & Governance requirements within the NHS

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.

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