Medical Support Secretary - MVCC Oncology Admin in Northwood

Medical Support Secretary - MVCC Oncology Admin

NHS AfC: Band 3

Main area Oncology Grade NHS AfC: Band 3 Contract Fixed term: 10 months (Estimated end date 31/08/2027) Hours Full time - 37.5 hours per week Job ref 361-CAN-8329844

Site Mount Vernon Cancer Centre Town Northwood Salary £25,760 - £27,476 per annum, plus 15% High Cost Area Supplement Salary period Yearly Closing 29/10/2026 08:00

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To manage constantly changing priorities and deadlines.

To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.

To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.

Responsible for making patients' appointments and for informing the patients of arrangements made.

To Liaise with GPs, other hospitals, clinics, and other external agencies.

Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.

Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

• 5 Grade A-C GCE or equivalent, including English & Maths
• Recognised secretarial qualifications or relevant experience
• RSA typing

Previous Experience

• Previous experience of delivering high standard work in a fastpaced, high volume environment
• Experience of working both in a team and autonomously
• Experience of working with difficult customers and challenging situations
• Previous experience in a Health or Care setting
• Experience of working in a diverse environment, valuing equality for patients and staff
• Previous oncology experience
• Experience using Hospital PAS system

Skills

• Ability to work on own initiative
• Ability to work well in a busy environment, under pressure and to deadlines
• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Ability to follow complex protocols and feed back to senior staff as appropriate
• Excellent written communication skills, with attention to accuracy
• Excellent organisational and time management skills to meet deadlines
• Strong customer care skills, treating customers with dignity and respect
• Tact & Diplomacy skills to deal with sensitive issues discreetly

Knowledge

• Knowledge of workings of clinics / hospital procedures
• Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
• Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
• Knowledge of medical terminology

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Friendly, Calm, tactful, empathetic manner
• Good team player
• Good time keeping
• Flexible
• Role model our Trust values every day

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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