Cancer Support and Information Health Care Professional in Northwood

Cancer Support and Information Health Care Professional

NHS AfC: Band 6

Main area UK Professional Registration required Grade NHS AfC: Band 6 Contract Permanent: Some out of hours work required Hours

• Part time
• Annualised hours

15 hours per week (7.5 weekly core hours with additional flexible shifts to be worked on an annualised basis) Job ref 361-CAN-8329270

Site Mount Vernon Cancer Centre Town Northwood Salary £39,959 - £48,117 per annum pro rata plus 15% High Cost Area Supplement Salary period Yearly Closing 02/11/2026 08:00

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Cancer Support and Information Health Care Professional who share s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide a safe, compassionate and comprehensive support, advice and information service for patients undergoing cancer treatment, their families and friends.

You will be a key point of contact, helping individuals access the guidance and resources they need throughout their cancer journey.

We are looking for a candidate who can work flexibly on an annualised hours basis with a proportion of core hours each week and additional hours rotated on an annualised basis.

This is an exciting opportunity for a motivated and compassionate healthcare professional passionate about improving patient experience, promoting wellbeing and making a meaningful difference to the lives of people affected by cancer

At the heart of everything we do are our core values: Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Responsible for the development of our HCP led services which includes a helpline and drop-in services to ensure we remain flexible and adaptable to the changing needs of our patients,

A dvise on cancer support and information for those affected by cancer, staff, volunteers etc as required.

Work with other Health Care Professionals to ensure consistent quality of service is provided.

Oversee the required training for staff and volunteers in order to ensure this is achieved.

Support and supervise the volunteers who work at the centre.

A ssess the information and support needs of users of the cancer support and information service (e.g. patients, carers), provide guidance and with the appropriate level of intervention signpost to other services.

M aintain data collection for Cancer Support and Information Services.

S upport clients attending for appointments e.g. therapies

Support of pre-treatment and post treatment sessions and follow up on the non-clinical needs of patients attending these sessions (attending to the holistic needs of patients and carers)

Identifying when patients who visit the centre need to be referred to their health care team and liaising with HCPs (i.e. clinical nurse specialists or registrars) as appropriate.

Coordination and delivery of pre and post treatment patient courses and health & wellbeing initiatives.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £ 4, 870 and a maximum payment of £ 6,137 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

• Educated to degree level or equivalent in a health related subject e.g. nursing, radiotherapy etc.
• Specific oncology qualification and/or considerable experience.
• Counselling qualification/experience

Previous Experience

• Experience in a professional capacity of working with people affected by cancer
• Experience of providing person centred cancer support and information
• Experience in communicating and working with multi-disciplinary teams and with other health and social care agencies
• Experience of working with volunteers
• Experience of managing staff
• Experience developing a staff team and providing both on and off the job training

Skills

• Ability to manage health information resources
• Ability to identify good quality and research-based patient information
• Understanding the needs of people from a diverse background
• Understanding of the needs of those from vulnerable backgrounds
• Excellent communication skills and the ability to influence, negotiate, motivate and influence
• Ability to work autonomously and as a member of a team in an emotionally charged environment within a hospital setting.
• Excellent verbal, written and presentation skills

Knowledge

• Understanding of a range of cancers, and their potential impact on patients/carers
• Knowledge of current treatments for cancer
• Knowledge of computerised Patient Information Systems (e.g. Lorenzo, PIMS) and office IT solutions (E.g. Word, Access, PowerPoint)
• Knowledge of cancer wait times
• Knowledge of confidentiality in the workplace and information governance rules
• Working knowledge of the welfare and benefits system in the UK
• Understanding of quality & service improvement methods

Other Requirements

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
• Role model our Trust values every day

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Ginnie Abubakar Job title Cancer Support & Information Service Manager Email address ginnie.abubakar@nhs.net Telephone number 020 3826 2518

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