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Client Account Manager - M&E / Building Services
London
£65,000-£90,000 + Package
A well-established and growing M&E contractor is looking to appoint an experienced Client Account Manager to take overall responsibility for the effective management and governance of a major client account.
This is a senior, client-facing position combining account management, operational oversight, commercial awareness and project governance. The successful candidate will work closely with the client, project teams and wider business to ensure the account is operating effectively and consistently.
The Role
This is not a traditional Project Manager or Account Manager position. You will sit between the client, operational teams and the wider business, taking ownership of how a major M&E account is managed, governed and delivered.
The role sits within a specialist building services division, but specific BMS experience is not essential. The key requirement is a strong background in M&E / Building Services, combined with experience managing or supporting a major client account, framework or structured contract.
You will have overall responsibility for ensuring the account operates effectively, with a strong focus on governance, compliance, reporting, operational performance, commercial management and client relationships.
Key Responsibilities
- Take ownership of the day-to-day management and governance of a major client account.
- Build and maintain strong, long-term client relationships.
- Act as the primary liaison between the client, operational teams and wider business.
- Ensure account processes, procedures and controls are consistently followed.
- Monitor account and delivery performance, identifying trends, risks and opportunities.
- Oversee multiple projects and workstreams delivered through the account.
- Maintain oversight of quotations, variations, budgets and project performance.
- Prepare and present regular operational and performance reports.
- Manage escalations and ensure issues are resolved effectively and within agreed timescales.
- Work closely with Project, Engineering, Estimating and Commercial teams.
- Identify additional opportunities and support client retention and business growth.
- Drive continuous improvement across governance, compliance and operational processes.
- Attend client meetings, review calls and operational discussions.
Experience & Requirements
- Proven experience in an M&E / Building Services environment.
- Experience managing, supporting or working within a major client framework or account. xsabvtc
- Strong understanding of governance, compliance, processes and reporting.
- Proven client relationship and stakeholder
Please click on the apply button to read the full job description
Client Account Manager - M&E / Building Services employer: Enhanced M&E
Join a well-established electrical contractor that values its employees and fosters a supportive work culture. With a focus on professional growth, this role offers Project Managers the autonomy to manage their own workload while working on high-quality projects across London and the South East. Enjoy a competitive salary, quarterly bonuses, and the flexibility of a mixed office and site-based environment, all set against the picturesque backdrop of the Kent/Sussex border.
