Job Description
Client Account Manager - M&E / Building ServicesLondon£65,000-£90,000 + PackageA well-established and growing M&E contractor is looking to appoint an experienced Client Account Manager to take overall responsibility for the effective management and governance of a major client account.
This is a senior, client-facing position combining account management, operational oversight, commercial awareness and project governance. The successful candidate will work closely with the client, project teams and wider business to ensure the account is operating effectively and consistently.
The RoleThis is not a traditional Project Manager or Account Manager position. You will sit between the client, operational teams and the wider business, taking ownership of how a major M&E account is managed, governed and delivered.
The role sits within a specialist building services division, but specific BMS experience is not essential. The key requirement is a strong background in M&E / Building Services, combined with experience managing or supporting a major client account, framework or structured contract.
You will have overall responsibility for ensuring the account operates effectively, with a strong focus on governance, compliance, reporting, operational performance, commercial management and client relationships.
Key ResponsibilitiesTake ownership of the day-to-day management and governance of a major client account.
Build and maintain strong, long-term client relationships.
Act as the primary liaison between the client, operational teams and wider business.
Ensure account processes, procedures and controls are consistently followed.
Monitor account and delivery performance, identifying trends, risks and opportunities.
Oversee multiple projects and workstreams delivered through the account.
Maintain oversight of quotations, variations, budgets and project performance. Prepare and present regular operational and performance reports.
Manage escalations and ensure issues are resolved effectively and within agreed timescales.
Work closely with Project, Engineering, Estimating and Commercial teams. Identify additional opportunities and support client retention and business growth.
Drive continuous improvement across governance, compliance and operational processes.
Attend client meetings, review calls and operational discussions.
Experience & RequirementsProven experience in an M&E / Building Services environment. Experience managing, supporting or working within a major client framework or account.
Strong understanding of governance, compliance, processes and reporting.
Proven client relationship and stakeholder management skills. Ability to oversee multiple projects and workstreams rather than focusing solely on individual project delivery.
Good commercial awareness, including quotations, variations, budgets and project performance. Strong understanding of M&E operations and project delivery.
Experience within BMS is advantageous but not essential.
What We're Looking ForThe ideal candidate will combine M&E knowledge, client account management, operational oversight, commercial awareness and strong governance experience .This could suit someone currently working as a Contracts Manager, Senior Project Manager, Account Manager or similar who has experience managing a structured client framework and is looking to move into a broader account leadership position.
The OpportunityThis is an excellent opportunity to take ownership of a major client account within a growing M&E business.
You will have significant responsibility for client relationships, operational performance and commercial oversight, while working closely with senior management and project teams to drive consistency and continuous improvement across the account.
Package£65,000-£90,000 basic salary, depending on experienceCompetitive benefits packagePrivate HealthcarePrivate Dental InsuranceLife InsurancePension SchemeEmployee-Owned Trust scheme following 12 months' continuous employmentLength of Service Reward SchemeTradepoint Discount SchemeFamily-Friendly BenefitsLong-term career progression within a growing business
Client Account Manager - M&E / Building Services in London employer: Enhanced M&E Ltd
As a Mechanical Estimator with our esteemed M&E contractor, you will thrive in a dynamic work culture that values innovation and collaboration. We offer competitive salaries ranging from £60,000 to £80,000, alongside ample opportunities for professional growth and development within the industry. Join us in a location that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
