At a Glance
- Tasks: Deliver exceptional services to residents and support a team of Customer Services Advisors.
- Company: Join English Rural Housing Association, a leader in providing affordable homes in rural communities.
- Benefits: Enjoy a permanent contract, annual leave, and a pension entitlement.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a positive impact on residents' lives while developing your customer service skills.
- Qualifications: Experience in customer services, ideally in housing or property environments.
The predicted salary is between 30000 - 40000 € per year.
Contract: Permanent
Based at English Rural’s Surrey office in Lower Eashing, GU7
About English Rural:
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.
As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors.
Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.
We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. You will be directed to our website to complete your application for this position.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
No agencies please.
Senior Customer Support Rep in Surrey employer: English Rural Housing Association
English Rural Housing Association is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the picturesque setting of Lower Eashing, Surrey. With a strong commitment to employee development, we offer numerous growth opportunities and a culture that prioritises customer excellence, making it a rewarding place for those passionate about enhancing the lives of residents in rural communities.
Contact Detail:
English Rural Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Support Rep in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at English Rural on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for customer service roles. Think about your past experiences and how they relate to the job description – especially your supervisory skills!
✨Tip Number 3
Show your passion for rural communities! Be ready to discuss why you care about affordable housing and how you can contribute to making a positive impact on residents’ lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Customer Support Rep in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Services Advisor role. Highlight any relevant experience in customer service, especially in housing or property environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your background aligns with our mission at English Rural. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to emphasise your administrative and organisational skills in your application. We want to see how you’ve successfully managed tasks in previous roles, especially if you’ve supervised a team before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Let’s get started!
How to prepare for a job interview at English Rural Housing Association
✨Know Your Stuff
Before the interview, make sure you understand English Rural's mission and values. Familiarise yourself with their work in providing affordable housing and how that impacts local communities. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills, especially in housing or property-related environments. Think about situations where you resolved issues or improved processes, as these will demonstrate your capability to excel in the Senior Customer Services Advisor position.
✨Ask Smart Questions
Come prepared with thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Leadership Skills
Since supervisory experience is desirable, be ready to discuss how you've led teams or projects in the past. Highlight your ability to motivate others and foster a positive environment, as this will be crucial for supporting the Customer Services Manager.
