At a Glance
- Tasks: Deliver exceptional customer service and support a team of advisors.
- Company: Join a leading housing association dedicated to affordable homes in rural communities.
- Benefits: Permanent contract, pension entitlement, and annual leave.
- Other info: Passionate team with a commitment to diversity and equal opportunities.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in customer service, ideally in housing or property environments.
The predicted salary is between 30000 - 40000 € per year.
Contract: Permanent
Based at English Rural’s Surrey office in Lower Eashing, GU7
About English Rural:
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.
As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors.
Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.
We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. You will be directed to our website to complete your application for this position.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
No agencies please.
Senior Customer Service Advisor - Complaints in Surrey employer: English Rural Housing Association
English Rural Housing Association is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee growth and development. Located in the picturesque Surrey village of Lower Eashing, we offer our team members the chance to make a meaningful impact on local communities while enjoying competitive benefits, including generous annual leave and pension entitlements. Join us in delivering outstanding customer service and be part of a passionate team committed to enhancing the lives of residents in rural areas.
Contact Detail:
English Rural Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor - Complaints in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at English Rural through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle complaints and showcase your problem-solving skills. We want to see that you can keep calm and deliver excellent service under pressure!
✨Tip Number 3
Show your passion for rural communities! In your conversations, highlight any experience or interest you have in supporting local residents. This will resonate well with English Rural's mission and values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at English Rural.
We think you need these skills to ace Senior Customer Service Advisor - Complaints in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Services Advisor role. Highlight any relevant experience in customer service, especially in housing or property environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your background aligns with our mission at English Rural. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to emphasise your administrative and organisational skills in your application. We want to see how you’ve successfully managed tasks in previous roles, especially if you have supervisory experience.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at English Rural Housing Association
✨Know Your Stuff
Before the interview, make sure you understand English Rural's mission and values. Familiarise yourself with their work in providing affordable homes and how that relates to customer service. This will help you demonstrate your passion for making a positive impact on residents' lives.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service, especially if you have experience in housing associations or property-related environments. Prepare specific examples of how you've handled complaints or improved customer satisfaction, as this will highlight your suitability for the Senior Customer Services Advisor role.
✨Demonstrate Leadership Skills
Since the role involves supervising a team, think about times when you've led or supported others. Share examples of how you've motivated a team or resolved conflicts, as this will show your potential to support the Customer Services Manager effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. Asking about the challenges the customer services team faces or how they measure success can show your genuine interest in the position and help you assess if it's the right fit for you.
