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- Tasks: Coordinate resident services, manage projects, and support daily operations in a dynamic environment.
- Company: Join English Rural, a leading housing association dedicated to providing affordable homes in rural communities.
- Benefits: Enjoy a hybrid work model, 30 days annual leave, and a company pension scheme.
- Why this job: Be part of a mission-driven team making a real impact in local communities while developing your career.
- Qualifications: Experience in housing services, strong communication skills, and excellent organisational abilities are essential.
- Other info: Interviews will be held in Surrey; apply by 5th June 2025.
The predicted salary is between 38667 - 38667 £ per year.
Area of operation: Resident Services
Salary: £38,667 per annum
Hours: 37.5 hours per week
Responsible to: Customer Services Manager
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum plus bank holidays
Place of work: Hybrid contract with regular attendance at English Rural offices in Godalming, Surrey
About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,500 affordable properties, spread amongst 150 villages, and have a development programme of around 200 more homes.
About the role: This is an exciting opportunity to work across all areas of resident services provision including customer services, repairs and tenancy management. Ideally suited to someone looking to expand an existing career in housing, this new role will offer the opportunity to collaborate with technical and housing specialists to develop, co-ordinate and manage a range of projects within the team, as well as support the day to day operations of English Rural. Often working at pace and balancing competing demands, the role requires someone with exceptional organisational and project co-ordination skills.
About you: To succeed in this role, you will have a proven track record working in housing services, ideally in a housing association or property related environment. You will need good communication and interpersonal skills, with an ability to collaborate and work effectively within a fast-paced environment. Excellent organisation and time management skills are essential to the success of this role, along with sound judgement and decision making. Experience in achieving excellent levels of customer service are essential. The right candidate will have sufficient skills, knowledge and expertise, either from a formal qualification or direct experience.
Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.
Closing Date: Mid-day on Thursday 5th June 2025
Interview Date: Tuesday 10th June 2025 (interviews to be held in our Surrey office)
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.
Contact Detail:
English Rural Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Coordinator in Godalming
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities in rural housing. Understanding the unique needs of residents in small villages can set you apart during discussions and interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in rural areas. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience in customer service and project management. Be ready to share specific examples of how you've successfully managed competing demands and delivered excellent service in previous roles.
✨Tip Number 4
Research English Rural Housing Association's recent projects and initiatives. Being knowledgeable about their work will demonstrate your genuine interest in the role and help you articulate how you can contribute to their mission.
We think you need these skills to ace Resident Services Coordinator in Godalming
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Resident Services Coordinator position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise your previous experience in housing services or related fields. Provide specific examples of your achievements in customer service, project coordination, and organisational skills that demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working with English Rural Housing Association. Mention your understanding of their mission and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at English Rural Housing Association
✨Showcase Your Housing Experience
Make sure to highlight your previous experience in housing services, especially if you've worked in a housing association or property-related environment. Be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Organisational Skills
Since the role requires exceptional organisational and project co-ordination skills, come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. This will show that you can handle the fast-paced nature of the job.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be ready to discuss how you've collaborated with others in past roles, particularly in customer service settings. Highlight any experiences where your communication skills led to positive outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think about situations where you've had to make tough decisions or resolve conflicts, and be ready to explain your thought process and the results.
