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- Tasks: Coordinate resident services, manage projects, and support daily operations in a dynamic environment.
- Company: Join English Rural Housing Association, a leader in providing affordable homes in rural communities.
- Benefits: Enjoy a hybrid work model, 30 days annual leave, and a company pension scheme.
- Why this job: Make a real impact in housing while developing your career in a supportive and collaborative culture.
- Qualifications: Experience in housing services and strong communication skills are essential for success.
- Other info: Interviews will be held in Surrey; apply by 5th June 2025.
The predicted salary is between 38667 - 38667 £ per year.
Area of operation: Resident Services
Salary: £38,667 per annum
Hours: 37.5 hours per week
Responsible to: Customer Services Manager
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum plus bank holidays
Place of work: Hybrid contract with regular attendance at English Rural offices in Godalming, Surrey
About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,500 affordable properties, spread amongst 150 villages, and have a development programme of around 200 more homes.
About the role: This is an exciting opportunity to work across all areas of resident services provision including customer services, repairs and tenancy management. Ideally suited to someone looking to expand an existing career in housing, this new role will offer the opportunity to collaborate with technical and housing specialists to develop, co-ordinate and manage a range of projects within the team, as well as support the day to day operations of English Rural. Often working at pace and balancing competing demands, the role requires someone with exceptional organisational and project co-ordination skills.
About you: To succeed in this role, you will have a proven track record working in housing services, ideally in a housing association or property related environment. You will need good communication and interpersonal skills, with an ability to collaborate and work effectively within a fast-paced environment. Excellent organisation and time management skills are essential to the success of this role, along with sound judgement and decision making. Experience in achieving excellent levels of customer service are essential. The right candidate will have sufficient skills, knowledge and expertise, either from a formal qualification or direct experience.
Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.
Closing Date: Mid-day on Thursday 5th June 2025
Interview Date: Tuesday 10th June 2025 (interviews to be held in our Surrey office)
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.
Contact Detail:
English Rural Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Coordinator
✨Tip Number 1
Familiarise yourself with English Rural's mission and values. Understanding their commitment to providing affordable housing in rural areas will help you align your answers during the interview, showcasing your passion for their work.
✨Tip Number 2
Network with current or former employees of English Rural. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your organisational and project co-ordination skills. Be ready to discuss how you've successfully managed competing demands in a fast-paced environment.
✨Tip Number 4
Research common challenges faced by housing associations, particularly in rural settings. Being knowledgeable about these issues will allow you to engage in meaningful discussions during the interview and show your proactive approach.
We think you need these skills to ace Resident Services Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Resident Services Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise your previous experience in housing services or related fields. Provide specific examples of your achievements in customer service, project coordination, and organisational skills that demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working with English Rural Housing Association. Mention your understanding of their mission and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at English Rural Housing Association
✨Showcase Your Housing Experience
Make sure to highlight your previous experience in housing services, especially if you've worked in a housing association or property-related environment. Be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Organisational Skills
Given the role's emphasis on exceptional organisational and project co-ordination skills, come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. This will show your ability to balance competing demands effectively.
✨Emphasise Communication Abilities
Strong communication and interpersonal skills are crucial for this position. Think of instances where you've collaborated with others or resolved conflicts, and be ready to share these experiences during the interview.
✨Prepare for Customer Service Scenarios
Since achieving excellent levels of customer service is essential, prepare to discuss your approach to customer interactions. Consider sharing a challenging customer service situation and how you handled it to demonstrate your problem-solving skills.
