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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage service requests for users.
- Company: Join a leading food and beverage manufacturer with a commitment to quality.
- Benefits: Enjoy full-time hours, potential travel opportunities, and a supportive team environment.
- Why this job: Be the go-to tech guru while making a real impact on your colleagues' productivity.
- Qualifications: Strong problem-solving skills and familiarity with Windows and Office 365 are essential.
- Other info: Opportunity for informal training and collaboration with various IT teams.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
The English Provender Company is seeking a Service Desk Analyst to deliver high-quality support, manage service requests, and act as the escalation point. The successful candidate will be the sole IT service representative at the site, coordinating with central IT teams, contributing to service improvement initiatives, and supporting project delivery.
Location: Newbury – with occasional travel to other Group sites as required
Key Responsibilities
- Deliver 1st and 2nd line support directly to users and manage service tickets via the Helpdesk system.
- Troubleshoot and resolve technical issues across hardware, software, and network services.
- Maintain and update the IT asset register, ensuring compliance with Cyber Essentials and cyber insurance requirements.
- Coordinate onboarding, hardware provisioning, and access management for new starters.
- Provide informal training and guidance to staff on IT systems and security awareness.
- Collaborate with other IT teams to support project delivery, including testing, deployment, and documentation.
- Participate in an on-call rota for out-of-hours support.
General Requirements
- Strong multitasking, problem-solving, and communication skills.
- Ability to work independently and as part of a wider IT team.
- Familiarity with Windows 10/11, Office 365, Active Directory, and Windows Server environments.
- Willingness to travel and stay overnight when required.
- Commitment to health & safety and company policies.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industry: Food and Beverage Manufacturing
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Service Desk Analyst employer: English Provender Company
Contact Detail:
English Provender Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT troubleshooting scenarios. Being able to demonstrate your ability to resolve issues quickly and efficiently during an interview will show that you're ready for the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Service Desk Analyst role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with service desk tools and ticketing systems. Being able to articulate how you've managed service requests in the past will demonstrate your readiness for the responsibilities outlined in the job description.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Desk Analyst. Emphasise your problem-solving abilities, technical knowledge, and any experience with IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you successfully resolved technical issues or improved service delivery, demonstrating your fit for the position.
Highlight Technical Skills: In your application, clearly list your familiarity with Windows 10/11, Office 365, Active Directory, and any other relevant technologies. This will show that you have the necessary technical background for the role.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples in your application of how you've effectively communicated with users or collaborated with teams in previous positions. This can set you apart from other candidates.
How to prepare for a job interview at English Provender Company
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Office 365, Active Directory, and Windows Server environments. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues, as this will show your analytical approach and ability to work under pressure.
✨Emphasise Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users and IT teams. Prepare to discuss how you've provided support and training to staff in the past, and be ready to showcase your ability to explain technical concepts in simple terms.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Familiarise yourself with their commitment to health & safety and any recent initiatives they’ve undertaken. This knowledge will help you align your answers with their expectations and demonstrate your genuine interest in the role.