At a Glance
- Tasks: Support students from arrival to departure, ensuring a top-notch experience.
- Company: Join a rapidly growing international language school with a vibrant culture.
- Benefits: Gain hands-on experience in a dynamic environment with career growth potential.
- Other info: On-site role with opportunities for social activities and professional development.
- Why this job: Make a real difference in students' lives while working in a multicultural setting.
- Qualifications: Customer service or education experience; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London. As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path.
About the Role
The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations. Note: This role is based fully On-site.
Key Responsibilities & Qualifications
- Support and enhance the overall student experience from pre-arrival to departure
- Act as a key contact for student welfare, accommodation and general enquiries
- Coordinate student arrivals, inductions, departures and airport transfers
- Manage accommodation bookings and support relationships with host families and providers
- Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently
- Maintain accurate student, accommodation and compliance records using internal systems
- Monitor attendance, student feedback and engagement to improve student satisfaction
- Support safeguarding, British Council compliance and health & safety procedures
- Assist with social activities, excursions and wider operational administration
- Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover
Previous experience in customer service, hospitality, accommodation, education or student services is required. Experience working in an international or multicultural environment is desirable. Experience with accommodation or host family coordination is desirable. Excellent administrative and organisational skills are necessary. Strong communication and interpersonal skills are essential. Ability to manage multiple priorities in a fast-paced environment is important. A professional, approachable and student-focused manner is expected. Strong attention to detail and problem-solving ability is required. Good working knowledge of Microsoft Office and database/CRM systems is necessary. Knowledge of safeguarding and welfare practices is desirable.
Safeguarding Commitment
English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.
Student Experience Lead – London (On-site) employer: English Path
English Path is an exceptional employer that prioritises the student experience and fosters a supportive, multicultural work environment in the heart of London. With a strong commitment to employee growth, we offer opportunities for professional development and a collaborative culture that values each team member's contributions. Join us to make a meaningful impact on students' lives while enjoying the vibrant atmosphere of one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Lead – London (On-site)
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research English Path and think about how your experience aligns with their mission. We want you to shine, so practice answering common questions and have some thoughtful queries ready for them too.
✨Tip Number 3
Show off your personality! When you get the chance to meet face-to-face, let your passion for student experience shine through. We’re looking for someone who’s approachable and genuinely cares about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re really interested in the role.
We think you need these skills to ace Student Experience Lead – London (On-site)
Some tips for your application 🫡
Show Your Passion for Student Experience:When writing your application, let your enthusiasm for enhancing student experiences shine through. We want to see how you can contribute to making every student's journey memorable and enjoyable!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer service, accommodation coordination, or any roles that showcase your organisational skills. We love seeing how your background aligns with what we do at English Path!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experiences. Remember, first impressions count!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at English Path
✨Know the Student Journey
Familiarise yourself with the entire student journey from pre-arrival to departure. Understand the key touchpoints and how you can enhance their experience at each stage. This will show your commitment to student welfare and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in a multicultural environment. Be ready to discuss how you've resolved issues or improved experiences for students or clients in previous roles.
✨Demonstrate Organisational Prowess
Since the role involves managing multiple priorities, come prepared with examples of how you've successfully juggled various tasks in a fast-paced setting. Highlight your administrative skills and attention to detail, as these are crucial for maintaining accurate records.
✨Engage with Safeguarding Practices
Brush up on safeguarding and welfare practices relevant to the education sector. Be ready to discuss how you would handle sensitive situations and ensure the safety and well-being of students, as this is a key aspect of the role.
