At a Glance
- Tasks: Support students from arrival to departure, ensuring a top-notch experience.
- Company: Join a rapidly growing international language school with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Fully on-site role with a focus on student welfare and engagement.
- Why this job: Make a real difference in students' lives while working in a multicultural setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London. As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path.
About the Role:
The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations.
Please Note: This role is based fully On-site.
Key Responsibilities:
- Support and enhance the overall student experience from pre-arrival to departure
- Act as a key contact for student welfare, accommodation and general enquiries
- Coordinate student arrivals, inductions, departures and airport transfers
- Manage accommodation bookings and support relationships with host families and providers
- Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently
- Maintain accurate student, accommodation and compliance records using internal systems
- Monitor attendance, student feedback and engagement to improve student satisfaction
- Support safeguarding, British Council compliance and health & safety procedures
- Assist with social activities, excursions and wider operational administration
- Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover
Essential Skills & Experience:
- Previous experience in customer service, hospitality, accommodation, education or student services.
- Experience working in an international or multicultural environment desirable.
- Experience with accommodation or host family coordination desirable.
- Excellent administrative and organisational skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, approachable and student-focused manner.
- Strong attention to detail and problem-solving ability.
- Good working knowledge of Microsoft Office and database/CRM systems.
- Knowledge of safeguarding and welfare practices desirable.
Safeguarding Commitment: English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.
Student Experience Officer - London in Slough employer: English Path
English Path is an exceptional employer that prioritises the student experience, offering a vibrant work culture in the heart of London. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills in a supportive environment while contributing to the well-being of international students. The company also provides unique opportunities to engage with diverse cultures, making it a rewarding place for those passionate about education and student welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer - London in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and hospitality sectors. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. We all know someone who knows someone!
✨Tip Number 2
Prepare for interviews by researching English Path and its values. Understand their approach to student experience and think of examples from your past that align with their mission. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Student Experience Officer, you'll be the go-to person for students and families. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the English Path team. Let’s get you that dream job!
We think you need these skills to ace Student Experience Officer - London in Slough
Some tips for your application 🫡
Show Your Passion for Student Experience:When writing your application, let your enthusiasm for enhancing student experiences shine through. We want to see how you can contribute to making every student's journey memorable and enjoyable!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer service or education. We love seeing how your background aligns with the role of a Student Experience Officer at English Path.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at English Path
✨Know the Student Journey
Familiarise yourself with the entire student journey from pre-arrival to departure. Understand the key touchpoints and how you can enhance their experience at each stage. This will show your commitment to student welfare and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience, especially in multicultural environments. Be ready to discuss how you've resolved issues or improved experiences for clients, as this is crucial for the role.
✨Demonstrate Organisational Skills
Since the role involves managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in a fast-paced environment. Discuss any tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Understand Safeguarding Practices
Brush up on safeguarding and welfare practices relevant to working with students. Be ready to discuss why these are important and how you would implement them in your role. This shows you take student safety seriously and aligns with the company's values.
