At a Glance
- Tasks: Support students from arrival to departure, ensuring a top-notch experience.
- Company: Join a rapidly growing international language school with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Fully on-site role with a focus on student welfare and engagement.
- Why this job: Make a real difference in students' lives while enhancing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London.
As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path.
About the Role:
The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations.
Please Note: This role is based fully On-site.
Key Responsibilities:
- Support and enhance the overall student experience from pre-arrival to departure
- Act as a key contact for student welfare, accommodation and general enquiries
- Coordinate student arrivals, inductions, departures and airport transfers
- Manage accommodation bookings and support relationships with host families and providers
- Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently
- Maintain accurate student, accommodation and compliance records using internal systems
- Monitor attendance, student feedback and engagement to improve student satisfaction
- Support safeguarding, British Council compliance and health & safety procedures
- Assist with social activities, excursions and wider operational administration
- Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover
Essential Skills & Experience:
- Previous experience in customer service, hospitality, accommodation, education or student services.
- Experience working in an international or multicultural environment desirable.
- Experience with accommodation or host family coordination desirable.
- Excellent administrative and organisational skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, approachable and student-focused manner.
- Strong attention to detail and problem-solving ability.
- Good working knowledge of Microsoft Office and database/CRM systems.
- Knowledge of safeguarding and welfare practices desirable.
Safeguarding Commitment:
English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.
Student Experience Officer - London employer: English Path
English Path is an exceptional employer that prioritises the student experience and fosters a supportive work culture in the vibrant city of London. With a strong commitment to employee growth, we offer opportunities for professional development and a collaborative environment where your contributions directly impact students' lives. Join us to be part of a dynamic team dedicated to creating memorable learning experiences in a multicultural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at English Path on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student welfare and accommodation coordination. We want to show that we’re not just passionate but also knowledgeable about the role!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed multiple priorities in past roles. This will help us demonstrate that we can handle the fast-paced environment at English Path.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the English Path team.
We think you need these skills to ace Student Experience Officer - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Experience Officer role. Highlight your relevant experience in customer service and any work you've done in multicultural environments. We want to see how you can enhance the student journey!
Showcase Your Skills:Don’t forget to emphasise your organisational and communication skills. Mention any experience with accommodation coordination or working with host families, as these are key aspects of the role. We love seeing how you can manage multiple priorities!
Be Personable:Since this role is all about student interaction, let your personality shine through! Use a friendly tone in your application and show us that you’re approachable and student-focused. We want to know how you can make students feel welcome.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to see what you bring to the table!
How to prepare for a job interview at English Path
✨Know the Student Journey
Familiarise yourself with the entire student journey from pre-arrival to departure. Understand the key touchpoints and how you can enhance their experience at each stage. This will show your commitment to student welfare and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience, especially in multicultural environments. Be ready to discuss how you've resolved issues or improved experiences for clients, as this is crucial for the role.
✨Demonstrate Organisational Skills
Since the role involves managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in a fast-paced environment. Discuss any tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Understand Safeguarding Practices
Brush up on safeguarding and welfare practices relevant to working with students. Be ready to discuss why these are important and how you would handle any concerns that arise, demonstrating your commitment to student safety and well-being.
