At a Glance
- Tasks: Support students from arrival to departure, ensuring a top-notch experience.
- Company: Join a rapidly growing international language school with a vibrant culture.
- Benefits: Gain hands-on experience in a dynamic environment with career growth opportunities.
- Other info: Fully on-site role with a focus on student welfare and accommodation coordination.
- Why this job: Make a real difference in students' lives while working in a multicultural setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London. As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path.
About the Role
The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations. Note: This role is based fully On-site.
Key Responsibilities & Qualifications
- Support and enhance the overall student experience from pre-arrival to departure
- Act as a key contact for student welfare, accommodation and general enquiries
- Coordinate student arrivals, inductions, departures and airport transfers
- Manage accommodation bookings and support relationships with host families and providers
- Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently
- Maintain accurate student, accommodation and compliance records using internal systems
- Monitor attendance, student feedback and engagement to improve student satisfaction
- Support safeguarding, British Council compliance and health & safety procedures
- Assist with social activities, excursions and wider operational administration
- Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover
Previous experience in customer service, hospitality, accommodation, education or student services is required. Experience working in an international or multicultural environment is desirable. Experience with accommodation or host family coordination is also desirable. Excellent administrative and organisational skills, strong communication and interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment are essential. A professional, approachable and student-focused manner, strong attention to detail and problem-solving ability, and a good working knowledge of Microsoft Office and database/CRM systems are necessary. Knowledge of safeguarding and welfare practices is desirable.
Safeguarding Commitment
English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.
Student Experience Lead – London (On-site) employer: English Path
At English Path, we pride ourselves on being an exceptional employer that values the student experience and fosters a supportive work culture. Located in the vibrant city of London, our team enjoys a collaborative environment with ample opportunities for professional growth and development, all while making a meaningful impact on students' lives. With a strong commitment to safeguarding and a focus on diversity, we ensure that our staff are equipped to provide high-quality support in a dynamic, multicultural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Lead – London (On-site)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at English Path on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for student experience roles. We should also think about our own experiences that showcase our skills in customer service and problem-solving.
✨Tip Number 3
Show off your personality! During interviews, let your passion for enhancing student experiences shine through. We want to demonstrate that we’re not just qualified, but also genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the English Path team.
We think you need these skills to ace Student Experience Lead – London (On-site)
Some tips for your application 🫡
Show Your Passion for Student Experience:When writing your application, let your enthusiasm for enhancing student experiences shine through. We want to see how you can contribute to making every student's journey memorable and enjoyable!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer service, accommodation coordination, or any roles that showcase your organisational skills. We love seeing how your background aligns with what we do at English Path!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experiences. Remember, first impressions count!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at English Path
✨Know the Student Journey
Familiarise yourself with the entire student journey from pre-arrival to departure. Understand the key touchpoints and challenges students face, so you can demonstrate your ability to enhance their experience during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in a multicultural environment. Be ready to discuss how you've resolved issues or improved satisfaction for clients or students.
✨Demonstrate Organisational Skills
Since the role involves managing multiple priorities, come prepared with examples of how you've successfully organised events or managed schedules in a fast-paced setting. This will show your potential employer that you can handle the demands of the job.
✨Understand Safeguarding Practices
Brush up on safeguarding and welfare practices relevant to working with young people. Being knowledgeable about these topics will not only impress your interviewers but also show that you take student welfare seriously.
