At a Glance
- Tasks: Support students from arrival to departure, ensuring a top-notch experience.
- Company: Join a rapidly growing international language school with a vibrant culture.
- Benefits: Gain hands-on experience in a dynamic environment with career growth potential.
- Other info: Fully on-site role with opportunities to engage in multicultural settings.
- Why this job: Make a real difference in students' lives while enhancing your organisational skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London.
As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path.
About the Role:
The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations.
Please Note: This role is based fully On-site.
Key Responsibilities:
- Support and enhance the overall student experience from pre-arrival to departure
- Act as a key contact for student welfare, accommodation and general enquiries
- Coordinate student arrivals, inductions, departures and airport transfers
- Manage accommodation bookings and support relationships with host families and providers
- Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently
- Maintain accurate student, accommodation and compliance records using internal systems
- Monitor attendance, student feedback and engagement to improve student satisfaction
- Support safeguarding, British Council compliance and health & safety procedures
- Assist with social activities, excursions and wider operational administration
- Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover
Essential Skills & Experience:
- Previous experience in customer service, hospitality, accommodation, education or student services.
- Experience working in an international or multicultural environment desirable.
- Experience with accommodation or host family coordination desirable.
- Excellent administrative and organisational skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, approachable and student-focused manner.
- Strong attention to detail and problem-solving ability.
- Good working knowledge of Microsoft Office and database/CRM systems.
- Knowledge of safeguarding and welfare practices desirable.
Safeguarding Commitment:
English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.
Student Experience Officer - London in City of London employer: English Path
At English Path, we pride ourselves on being an exceptional employer that values the student experience and fosters a supportive work culture. Located in vibrant London, our team enjoys a dynamic environment where professional growth is encouraged through ongoing training and development opportunities. With a strong commitment to safeguarding and a focus on creating welcoming accommodation for our students, we offer a meaningful role that makes a real difference in the lives of learners from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer - London in City of London
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We think you need these skills to ace Student Experience Officer - London in City of London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at English Path, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that English Path might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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