At a Glance
- Tasks: Create engaging campaigns and build relationships to deepen audience loyalty.
- Company: Join the English National Opera, a leader in the performing arts.
- Benefits: Competitive salary, 35-hour work week, and a vibrant cultural environment.
- Other info: Inclusive workplace that values diversity and supports underrepresented communities.
- Why this job: Make a real impact in the arts while growing your career in a creative role.
- Qualifications: Strong communication, organisational skills, and a passion for the performing arts.
Contract: 18-month fixed term contract
Salary: £38,000 per annum
Hours: 35 hours per week
Location: London Coliseum
We’re hiring a passionate and creative Memberships & Appeals Manager to help deepen audience loyalty and grow philanthropic support. The Membership & Appeals Manager builds meaningful relationships with audiences by creating compelling opportunities for them to engage, support, and champion our work. This role blends strategic project work with day-to-day delivery, supporting the refresh of ENO’s membership offer while helping to deliver engaging campaigns and appeals that inspire loyalty and income growth.
We’d love to hear from individuals who bring a mix of creativity, organisation, and audience-focused thinking, alongside an enthusiasm for using data and systems to enhance supporter experiences and drive impact.
Requirements
- A strong commitment to delivering outstanding customer/member experience
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Excellent written communication skills, with strong attention to detail and the ability to produce engaging and accurate copy
- Strong interpersonal skills, with the ability to build relationships across teams and with members
- Analytical skills with the ability to interpret data, track performance, and inform decision-making
- Creative thinking in developing member experiences, campaigns, and content
- Passion for opera, theatre, or the performing arts
- Willingness to work occasional evenings and weekends to support events
Please see our recruitment pack for full details of the role. English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
Membership & Appeals Manager employer: ENGLISH NATIONAL OPERA
At English National Opera, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our commitment to employee growth is reflected in our supportive environment, where creativity and collaboration thrive, allowing you to make a meaningful impact in the performing arts sector. With competitive benefits and opportunities to engage with diverse audiences, joining our team as a Membership & Appeals Manager means being part of a passionate community dedicated to enriching lives through opera.
