At a Glance
- Tasks: Manage membership offers and deliver engaging campaigns to inspire loyalty and income growth.
- Company: Join the English National Opera, a leading organisation in the performing arts sector.
- Benefits: Enjoy a competitive salary of £38,000 per annum and work in the iconic London Coliseum.
- Other info: The position is an 18-month fixed term contract with occasional evening and weekend work.
- Why this job: This role offers a unique opportunity to blend creativity with strategic project management.
- Qualifications: Candidates must have strong organisational skills and a passion for opera or theatre.
The predicted salary is between 38000 - 38000 £ per year.
Contract: 18-month fixed term contract
Salary: £38,000 per annum
Hours: 35 hours per week
Location: London Coliseum
We’re hiring a passionate and creative Memberships & Appeals Manager to help deepen audience loyalty and grow philanthropic support. The Membership & Appeals Manager builds meaningful relationships with audiences by creating compelling opportunities for them to engage, support, and champion our work. This role blends strategic project work with day-to-day delivery, supporting the refresh of ENO’s membership offer while helping to deliver engaging campaigns and appeals that inspire loyalty and income growth.
We’d love to hear from individuals who bring a mix of creativity, organisation, and audience-focused thinking, alongside an enthusiasm for using data and systems to enhance supporter experiences and drive impact.
Requirements:- A strong commitment to delivering outstanding customer/member experience
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Excellent written communication skills, with strong attention to detail and the ability to produce engaging and accurate copy
- Strong interpersonal skills, with the ability to build relationships across teams and with members
- Analytical skills with the ability to interpret data, track performance, and inform decision-making
- Creative thinking in developing member experiences, campaigns, and content
- Passion for opera, theatre, or the performing arts
- Willingness to work occasional evenings and weekends to support events
If you require any reasonable adjustments for the application or interview process, please contact workwithus@eno.org
English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
Membership & Appeals Manager (FTC) in City of Westminster employer: ENGLISH NATIONAL OPERA
The English National Opera is committed to inclusivity and diversity, encouraging applications from underrepresented groups. Located in the vibrant London Coliseum, the team focuses on deepening audience loyalty and philanthropic support. Employees benefit from a supportive environment that values creativity and collaboration.
