At a Glance
- Tasks: Create engaging campaigns to deepen audience loyalty and grow support for the arts.
- Company: Join the English National Opera, a vibrant hub for creativity and culture.
- Benefits: Competitive salary, 35-hour work week, and opportunities for professional growth.
- Other info: Flexible working hours with occasional evening and weekend events.
- Why this job: Make a real impact in the arts while building meaningful relationships with audiences.
- Qualifications: Strong communication skills, creativity, and a passion for performing arts required.
The predicted salary is between 38000 - 38000 £ per year.
Contract: 18-month fixed term contract
Salary: £38,000 per annum
Hours: 35 hours per week
Location: London Coliseum
We’re hiring a passionate and creative Memberships & Appeals Manager to help deepen audience loyalty and grow philanthropic support. The Membership & Appeals Manager builds meaningful relationships with audiences by creating compelling opportunities for them to engage, support, and champion our work. This role blends strategic project work with day-to-day delivery, supporting the refresh of ENO’s membership offer while helping to deliver engaging campaigns and appeals that inspire loyalty and income growth.
We’d love to hear from individuals who bring a mix of creativity, organisation, and audience-focused thinking, alongside an enthusiasm for using data and systems to enhance supporter experiences and drive impact.
Requirements:
- A strong commitment to delivering outstanding customer/member experience
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Excellent written communication skills, with strong attention to detail and the ability to produce engaging and accurate copy
- Strong interpersonal skills, with the ability to build relationships across teams and with members
- Analytical skills with the ability to interpret data, track performance, and inform decision-making
- Creative thinking in developing member experiences, campaigns, and content
- Passion for opera, theatre, or the performing arts
- Willingness to work occasional evenings and weekends to support events
Please see our recruitment pack for full details of the role.
Application deadline: 5pm, Sunday 27 June 2026
1st Interviews: w/c 13 July 2026
2nd Interviews: w/c 20 July 2026
Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact workwithus@eno.org
Due to the high volume of applications that we receive, we are only able to provide individual feedback to candidates who progress to interview stage.
English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
Membership & Appeals Manager in City of Westminster employer: ENGLISH NATIONAL OPERA
At English National Opera, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our commitment to employee growth is evident through our supportive environment, where creativity and collaboration thrive, allowing you to make a meaningful impact in the performing arts. With competitive benefits and opportunities to engage with passionate audiences, joining our team as a Membership & Appeals Manager means being part of a mission-driven organisation dedicated to enriching lives through opera.
StudySmarter Expert Advice🤫
We think this is how you could land Membership & Appeals Manager in City of Westminster
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by ENGLISH NATIONAL OPERA.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like ENGLISH NATIONAL OPERA.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at ENGLISH NATIONAL OPERA.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at ENGLISH NATIONAL OPERA. Apply directly through us to stand out!
We think you need these skills to ace Membership & Appeals Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of ENGLISH NATIONAL OPERA. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Membership & Appeals Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at ENGLISH NATIONAL OPERA
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of ENGLISH NATIONAL OPERA. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
