At a Glance
- Tasks: Ensure smooth operations and Front of House services at the Mulryan Centre for Dance.
- Company: Join a vibrant cultural centre in London with a focus on the performing arts.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fixed term contract covering maternity leave, with a chance to develop your leadership skills.
- Why this job: Lead a passionate team and make a real impact in the arts community.
- Qualifications: Experience in supervisory roles within building operations or events, preferably in the cultural sector.
The predicted salary is between 35000 - 35000 £ per year.
As Visitor Operations Manager (Fixed Term Cover) you will be responsible for ensuring that the building is fully operational during scheduled opening hours. You will manage the smooth-running of the day-to-day operations and Front of House services and will work alongside the Building Operations team to deliver the required services for Events, Hires and Artistic Programme activities. You will be responsible for overseeing the Front of House administration, supervising extra staff on event days, and managing the ‘soft facilities’ contracts. This post is required for a fixed term, covering a maternity cover post, and the duration of the role will be for 15 months, in line with that maternity cover.
Your main responsibilities as Visitor Operations Manager (Fixed Term Cover) will include:
- Oversee the smooth, safe running of all activity at the Mulryan Centre for Dance (MCD).
- Be a responsible keyholder, first aider, fire marshal, and oversee FOH to ensure all front and rear of house areas are well-presented, and health and safety compliant at all times.
- Ensure smooth delivery of all key services at reception, and manage all ‘soft facilities’ contractors, communicating clear requirements for all service levels and standards.
- Provide support services for colleagues in Producing, Technical, Development, Marketing and Commercial.
- Build positive working relationships with all team members, internal and external contacts and stakeholders.
- Lead by example as a team player within the wider Building Operations team.
- Plan and manage workflows to deal effectively with multiple, competing deadlines.
Key Selection Criteria:
- Experience of working on a supervisory or managerial level in Building Operations, Front of House, Events or similar, within the performing arts or cultural sector.
- Experience of working in a busy customer-orientated environment.
- Experience of line management of direct reports and ability to support training and development, allocation of duties and rota management, creating an environment where team members can thrive.
- Ability to work to a shift pattern including early morning, evening and weekend shifts.
- Strong organisation skills and the ability to prioritise your own workload in order to manage busy periods and meet deadlines.
Visitor Operations Manager (Fixed Term Cover) employer: English National Ballet Ltd
As a Visitor Operations Manager at the Mulryan Centre for Dance in London, you will join a vibrant and dynamic team dedicated to delivering exceptional experiences in the performing arts. Our supportive work culture fosters collaboration and professional growth, offering opportunities for training and development while ensuring a healthy work-life balance. With a commitment to excellence and a focus on employee well-being, we provide a rewarding environment where your contributions truly matter.
Contact Details:
English National Ballet Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Operations Manager (Fixed Term Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Visitor Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and thinking about how your experience aligns with the job description. Show them you’re the perfect fit for managing operations at the Mulryan Centre for Dance!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’d be great for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Visitor Operations Manager (Fixed Term Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Visitor Operations Manager role. Highlight your supervisory experience in building operations or events, and don’t forget to mention any relevant customer service roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Share specific examples of how you've managed teams or handled busy environments in the past.
Showcase Your Team Spirit:We love team players! In your application, emphasise your ability to build positive relationships with colleagues and stakeholders. Mention any experiences where you’ve led by example or supported your team during busy times.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at English National Ballet Ltd
✨Know Your Venue
Familiarise yourself with the Mulryan Centre for Dance and its operations. Understand the layout, key services, and any upcoming events. This will show your genuine interest in the role and help you answer questions about how you would manage day-to-day operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your experience in line management and training, as well as how you foster a positive team environment. This is crucial for a role that requires overseeing staff and ensuring smooth operations.
✨Demonstrate Customer Focus
Be ready to discuss your experience in customer-oriented environments. Share specific instances where you improved customer service or resolved issues effectively. This will illustrate your ability to maintain high standards at the reception and during events.
✨Plan for the Unexpected
Think about how you would handle competing deadlines and unexpected challenges. Prepare to discuss your organisational skills and how you prioritise tasks. This will reassure the interviewers that you can manage the dynamic nature of the role.
