Project Implementation Manager (CRM)

Project Implementation Manager (CRM)

Application Deadline: 9 February 2026 Department: Marketing and Communications Employment Type: Fixed Term – Full Time Location: London Compensation: From £38,000

Description

Joining English National Ballet, you will find a community of artists, musicians, theatre and costume craftspeople, creatives, business and administration professionals, all working together to achieve a common goal: to open up the possibilities of ballet, to move more people in more ways. We are a multi-skilled, multi-cultural, open and inclusive organisation and we place a high value on diversity and diversity of thought in our teams.

About the role

English National Ballet are looking for a Project Implementation Manager (CRM), responsible for coordinating, planning, executing and software delivery during an upcoming period of digital transformation. The organisation has recently procured a new digital technology stack, to replace legacy systems. This newly appointed role goes beyond setting up and implementing the new software; it involves delivering significant changes to processes and technology to drive business growth and efficiency. This is an exciting time to join the Digital team, and to play a key role to drive change and make a real impact.

The post-holder will be required to be on site regularly and as required by the Head of Digital, typically a minimum of three days per week.

This role is a 12-month fixed-term contract.

Your main responsibilities as Project Implementation Manager (CRM) will include:

• To provide a highly effective and comprehensive project management and implementation service to enable a smooth transition to a new suite of CRM and digital products
• To maintain a strong understanding of technical capability of all systems within the new suite
• To identify and propose process improvements and efficiencies within CRM workflows
• To work collaboratively and maintain effective working relationships with all internal and external stakeholders and system users

Key Selection Criteria

• Degree-level or similar further education qualification in a relevant field such as business, digital, computer engineering or management
• Previous involvement in IT transformation or large-scale system implementations, at a project management or lead level
• Good track record of experience managing complex CRM systems at an advanced user level with knowledge of system configuration, ideally within an arts, charity or education environment
• Knowledge of CRM architecture and integration techniques, complex data modelling solutions (Power BI, Looker Studio) and web-based applications (HTML, CSS and APIs)
• Strong project management skills with the ability to manage budgets, assess and plan resourcing needs and lead times for all elements of project delivery
• Strong analytical capability, able to apply a proactive and structured approach to problem‑solving and produce high‑quality, accurate, insight‑driven reporting that supports effective CRM project delivery and decision‑making
• Proven track record of developing positive relationships with a wide range of internal users along with external agencies and suppliers