At a Glance
- Tasks: Lead the smooth running of operations and events at a vibrant cultural venue.
- Company: Join a dynamic team at the Mulryan Centre for Dance in London.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fixed term role for 15 months with flexible shift patterns.
- Why this job: Make a real impact in the arts while managing exciting events and building community connections.
- Qualifications: Experience in supervisory roles within building operations or events, especially in the arts.
The predicted salary is between 35000 - 40000 £ per year.
As Visitor Operations Manager (Fixed Term Cover) you will be responsible for ensuring that the building is fully operational during scheduled opening hours. You will manage the smooth-running of the day-to-day operations and Front of House services and will work alongside the Building Operations team to deliver the required services for Events, Hires and Artistic Programme activities. You will be responsible for overseeing the Front of House administration, supervising extra staff on event days, and managing the ‘soft facilities’ contracts. This post is required for a fixed term, covering a maternity cover post, and the duration of the role will be for 15 months, in line with that maternity cover.
Your main responsibilities as Visitor Operations Manager (Fixed Term Cover) will include:
- Oversee the smooth, safe running of all activity at the Mulryan Centre for Dance (MCD).
- Be a responsible keyholder, first aider, fire marshal, and oversee FOH to ensure all front and rear of house areas are well-presented, and health and safety compliant at all times.
- Ensure smooth delivery of all key services at reception, and manage all ‘soft facilities’ contractors, communicating clear requirements for all service levels and standards.
- Provide support services for colleagues in Producing, Technical, Development, Marketing and Commercial.
- Build positive working relationships with all team members, internal and external contacts and stakeholders.
- Lead by example as a team player within the wider Building Operations team.
- Plan and manage workflows to deal effectively with multiple, competing deadlines.
Key Selection Criteria:
- Experience of working on a supervisory or managerial level in Building Operations, Front of House, Events or similar, within the performing arts or cultural sector.
- Experience of working in a busy customer-orientated environment.
- Experience of line management of direct reports and ability to support training and development, allocation of duties and rota management, creating an environment where team members can thrive.
- Ability to work to a shift pattern including early morning, evening and weekend shifts.
- Strong organisation skills and the ability to prioritise your own workload in order to manage busy periods and meet deadlines.
Front of House & Events Ops Lead (Fixed Term) employer: English National Ballet Ltd
As a Visitor Operations Manager at the Mulryan Centre for Dance in London, you will join a vibrant and dynamic team dedicated to delivering exceptional experiences in the performing arts. Our supportive work culture fosters collaboration and growth, offering opportunities for professional development while ensuring a healthy work-life balance. With competitive compensation and a commitment to employee well-being, we provide a rewarding environment where your contributions truly matter.
Contact Details:
English National Ballet Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Events Ops Lead (Fixed Term)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially in the arts and events sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing operations and leading teams, as these are key for the Visitor Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front of House & Events Ops Lead (Fixed Term)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Visitor Operations Manager role. Highlight your experience in building operations and customer service, and don’t forget to mention any supervisory roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing Front of House services and working in busy environments. Keep it engaging and personal!
Showcase Your Team Spirit:We love team players! In your application, make sure to highlight your ability to build positive relationships with colleagues and stakeholders. Share stories that demonstrate your leadership style and how you support your team in achieving their goals.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at English National Ballet Ltd
✨Know Your Venue Inside Out
Before the interview, make sure you research the Mulryan Centre for Dance thoroughly. Understand its mission, the types of events it hosts, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Leadership Skills
As a Visitor Operations Manager, you'll need to showcase your supervisory experience. Prepare specific examples of how you've successfully managed teams or events in the past. Highlight your ability to lead by example and create a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a busy customer-oriented environment. Think of scenarios where you've had to manage competing deadlines or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built relationships with colleagues and stakeholders in previous positions. Emphasise your ability to convey clear requirements to contractors and your approach to maintaining high service standards.
