At a Glance
- Tasks: Lead and improve digital platforms for the English National Ballet, enhancing user experiences.
- Company: Join a prestigious arts organisation with a focus on innovation and collaboration.
- Benefits: Competitive salary starting at £36,000, full-time role, and opportunities for professional growth.
- Other info: Dynamic work environment with a chance to shape the future of digital engagement.
- Why this job: Make a real impact in the arts by optimising digital systems and processes.
- Qualifications: Experience with digital platforms, strong problem-solving skills, and a collaborative mindset.
The predicted salary is between 36000 - 36000 £ per year.
About the role: We're looking for a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet’s core digital platforms. You'll oversee the systems that underpin our work - including our CRM, event ticketing and class management platforms - ensuring they are reliable, well-integrated and enable great experiences for our audiences, participants and colleagues.
Working across the organisation, you'll identify opportunities to improve processes, champion best practice, help teams get the most from our platforms, and ensure our systems continue to evolve in line with organisational priorities. This is a role for someone who enjoys solving problems, simplifying complexity, and helping people use technology more effectively.
Your main responsibilities as Digital Platforms Manager will include:
- Work with the Head of Digital to define the roadmap for the organisation's core digital platforms and integrations, ensuring they continue to meet organisational needs and deliver maximum value.
- Develop meaningful reporting and insights that support operational and strategic decision making.
- Oversee the day-to-day management, configuration and optimisation of the organisation's digital platforms.
- Maintain data quality and accuracy within databases, including data imports, de-duping, implementation of data hygiene best practice, and regular system audits.
- Assist with reconciliation of performance ticket sales at external venues, liaising between internal departments and venues to manage allocations, bookings and financial settlement.
- Become the organisation's expert on the effective use of our digital systems Beacon (CRM), Mind Body (Class Management), Monad (Event ticketing) and Vimeo OTT.
- Oversee good data management practices and help improve the quality, consistency and accessibility of organisational data.
Key Selection Criteria:
- Experience managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership or other operational systems.
- Experience translating business requirements into practical digital solutions.
- Knowledge of working across system integrations, APIs and workflow automation.
- Proven track record of developing positive working relationships with a wide range of internal users along with external agencies and suppliers; ability to provide a friendly service to people at all levels.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
Digital Platforms Manager employer: English National Ballet Ltd
ENB is an exceptional employer that fosters a vibrant and collaborative work culture in the heart of London, offering employees the chance to engage deeply with the arts. As an Artistic Administrator, you will benefit from a supportive environment that prioritises professional growth and development, alongside competitive compensation starting from £30,000 per annum. Join us to be part of a dynamic team dedicated to delivering inspiring artistic programmes and nurturing future talent.
Contact Details:
English National Ballet Ltd Recruitment Team
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We think you need these skills to ace Digital Platforms Manager
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