At a Glance
- Tasks: Ensure smooth operations and provide top-notch service at the Mulryan Centre for Dance.
- Company: Join a vibrant arts centre dedicated to dance and cultural events.
- Benefits: Competitive salary of £32,000, full-time role with career development opportunities.
- Other info: Be part of a creative team and make a positive impact on visitors' experiences.
- Why this job: Perfect for those wanting to enhance customer service skills in a dynamic environment.
- Qualifications: Experience in building operations or customer-facing roles is essential.
The predicted salary is between 32000 - 32000 £ per year.
Application Deadline: 12 November 2026
Department: Building Operations
Employment Type: Permanent - Full Time
Location: London
Compensation: £32,000 per annum
About the role
We’re looking for an Operations and Hires Officer to play a key role in the smooth, safe and welcoming operation of the Mulryan Centre for Dance. You’ll work across a varied mix of commercial hires, events and day-to-day building operations, providing a professional and responsive service to colleagues, visitors and clients. If you are looking to develop your Front of House and customer service skills or expand your career into hires and operations logistics, then this is the right opportunity for you.
Your main responsibilities as Operations and Hires Officer will include:
- Support the smooth and safe operation of all activity at the Mulryan Centre for Dance (MCD).
- Provide operational support for external hires and events at the Mulryan Centre for Dance, including dance, theatre and music rehearsals, receptions, dinners, filming, meetings and conferences.
- Manage internal administration for hires, including collating client risk assessments and health and safety documentation, coordinating internal resources, and communicating key information to relevant teams.
- Provide a welcoming, approachable and informed first point of contact for colleagues, visitors and members of the public, helping everyone using MCD to have a positive experience.
- Act as a responsible keyholder, first aider and fire marshal, and fulfil the role assigned under ENB procedures during an evacuation or serious incident.
- Build positive and effective working relationships with colleagues, clients, contractors, suppliers and other stakeholders.
Key Selection Criteria
- Experience in building operations or a related area, such as front of house, commercial hires, events or venue management, in a customer-facing role.
- Experience of operational planning, hire coordination or event logistics.
- Ability to understand the varied requirements of working in the performing arts or cultural sector and the practical requirements for the successful delivery of artistic productions.
- Professional and confident manner, with a high standard of customer care and responsiveness.
- Ability to build positive working relationships with colleagues and a wide range of internal and external contacts.
Operations and Hires Officer employer: English National Ballet Company
English National Ballet Philharmonic is an exceptional employer, offering a unique opportunity to work alongside some of the country's top musicians in a vibrant and inclusive environment. With a commitment to artistic excellence and community engagement, employees benefit from a dynamic work culture that fosters growth and creativity, all while performing at prestigious venues across London and beyond. The part-time role provides flexibility and the chance to contribute to the magic of ballet, making it a rewarding experience for those passionate about music and performance.
Contact Details:
English National Ballet Company Recruitment Team
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We think this is how you could land Operations and Hires Officer
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We think you need these skills to ace Operations and Hires Officer
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