At a Glance
- Tasks: Lead exciting activities and provide top-notch support to students in a vibrant environment.
- Company: Join a dynamic team dedicated to enhancing student experiences at our language school.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Perfect for those passionate about culture and helping others thrive.
- Why this job: Be the go-to person for students, creating unforgettable memories and connections.
- Qualifications: A-levels or equivalent, fluent in English, and customer service experience.
The predicted salary is between 30000 - 32000 £ per year.
Position Summary
The Activity Leader/Student Services Coordinator role is focused on delivering a great social programme to our students at all times by providing them with activities, excursions and great customer service, ensuring each student’s experience with EC exceeds their expectations. The Activity Leader/Student Services Coordinator will also support the team at reception with general administrative tasks. We aim for the selected candidate to start as close to 24 August 2026 as possible.
Key Responsibilities
- Acts as the first point of contact for students and visitors, providing a welcoming, professional service and responding to enquiries, requests and feedback.
- Works with the Centre Director and Director of Studies (DoS) to generate and convert walk-in student enquiries.
- Manages the accommodation function, including allocating residences and homestays within company timeframes and maintaining accurate records in line with company policy.
- Plans, coordinates and promotes the student social programme, supporting students with activities and excursions.
- Ensures compliance with company policies and regulatory requirements, including immigration and statutory procedures.
- Identifies and implements opportunities to improve processes and enhance the student experience, including managing the Student Ambassador Programme.
- Coordinates all aspects of the student arrival experience, including airport transfers, accommodation arrivals, homestay placements and first-day arrangements.
- Provides administrative and record-keeping support to the Centre Director, Director of Studies and Student Services Manager as required.
- Assists with the collection of outstanding student payments in accordance with company finance policies and procedures.
- Acts as the Centre's Designated Safeguarding Officer, supporting staff with safeguarding concerns in the absence of the Designated Safeguarding Lead.
Education Required
- A-level or equivalent
- Fluent in English (verbal and written)
Education Desired
- Higher Education
- Knowledge of a language other than English is considered an asset
Experience Desired
- Customer Service experience
- Working in a multi-cultural environment
- Has personally travelled as a language student
- Previous work experience in an English Language School
Equality and Diversity
Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.
Activity Leader/ Student Services Coordinator in Cambridge employer: English Language Center
At EC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As an Activity Leader/Student Services Coordinator, you will not only engage with a diverse student body but also benefit from comprehensive training and development opportunities, ensuring your career flourishes in a supportive environment. Located in a dynamic city, our team enjoys a collaborative atmosphere where every contribution is valued, making it a truly rewarding place to work.
