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- Tasks: Lead a team to enhance visitor experiences and exceed membership sales targets.
- Company: Join English Heritage, a charity dedicated to preserving and sharing England's rich heritage.
- Benefits: Enjoy flexible hours, 25 days holiday, and free access to all English Heritage sites.
- Why this job: Be part of a vibrant team at a historic site, making a real impact on community engagement.
- Qualifications: Experience in membership sales and team leadership is essential.
- Other info: Inclusive workplace with support for diverse backgrounds and mental health initiatives.
The predicted salary is between 22400 - 29600 £ per year.
Visitor Welcome Manager
Location: Whitby Abbey, North Yorkshire, YO22 4JT
Salary: £26,409 per annum / 36 hours per week / Permanent
Job type: Permanent
Ref: 16105
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That\’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it\’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Visitor Welcome Manager to join our team. The role is permanent and full time on 36 hours per week.
The Benefits
– Salary £26,409
– 25 days\’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
– Matched pension contributions up to 10%
– Flexible hours
– The opportunity to progress your career within the heritage sector
– Apprenticeship opportunities
– Subscriptions to professional bodies
– Free access to all English Heritage sites for you and up to six friends and family members
– 25% discount in our shops and cafes
– Enhanced maternity, paternity or shared parental leave
– Options to buy additional leave
– An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
– Opportunities to go to some of our great live music and history events
This Visitor Welcome Manager role at the iconic Whitby Abbey is a fantastic opportunity for a dynamic and enthusiastic individual passionate about engaging with the public and driving results. If you are a natural leader with a knack for sales, exceptional customer service skills, and a desire to contribute to the success of a significant historic site, this role offers a unique chance to lead a team, implement innovative strategies, and play a key part in shaping the visitor experience at one of English Heritage\’s most important locations.
As Visitor Welcome Manager, you will lead a membership-sales culture at one of English Heritage\’s busiest sites. You\’ll have experience from membership sales and coaching your team to exceed their targets.
Your responsibilities include leading the team to exceed membership targets and contributing to the overall commercial success of this historically significant site.
Ability/availability to work on a 5/7 day roster, which may include evenings, on-call duties, and Bank Holidays.
Interviews will be week commencing 8th August in person at Whitby Abbey
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Cluster Manager Sarah Douglas. No agencies please.
Find out more about us and what we do on our website where you can also meet some of our people and hear about why they enjoy working with us.
Everybody\’s welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England\’s heritage and open it up for everybody to enjoy. We\’re looking for every type of person with every kind of skill and experience, and we\’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Closing date: 24/07/2025 23:59:59
Visitor Welcome Manager in Whitby, North Yorkshire employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Manager in Whitby, North Yorkshire
✨Tip Number 1
Familiarise yourself with Whitby Abbey and its history. Understanding the site's significance will not only help you in interviews but also demonstrate your passion for heritage, which is crucial for a Visitor Welcome Manager.
✨Tip Number 2
Network with current or former employees of English Heritage. They can provide valuable insights into the company culture and expectations for the role, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your experience in membership sales and team leadership. Be ready to share specific examples of how you've motivated teams to exceed targets, as this is a key aspect of the role.
✨Tip Number 4
Showcase your customer service skills by thinking of ways to enhance visitor experiences. Consider innovative ideas that could be implemented at Whitby Abbey, as this will highlight your proactive approach and creativity.
We think you need these skills to ace Visitor Welcome Manager in Whitby, North Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Visitor Welcome Manager position. Tailor your application to highlight relevant experience in customer service, leadership, and sales.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, driving sales, and engaging with the public. Use specific examples that demonstrate your achievements in similar roles.
Write a Strong Cover Letter: In your cover letter, express your passion for heritage and how it aligns with the values of English Heritage. Highlight your leadership skills and provide examples of how you've successfully led teams to exceed targets.
Showcase Your Personality: Since this role involves engaging with the public, let your personality shine through in your application. Use a friendly and approachable tone, and convey your enthusiasm for creating memorable visitor experiences.
How to prepare for a job interview at English Heritage
✨Show Your Passion for Heritage
Make sure to express your enthusiasm for heritage and its importance in society. Share personal stories or experiences that highlight your connection to history and how it shapes communities.
✨Demonstrate Leadership Skills
As a Visitor Welcome Manager, you'll be leading a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and coach others to achieve targets.
✨Highlight Customer Service Experience
Exceptional customer service is key in this role. Be ready to discuss specific instances where you provided outstanding service, resolved conflicts, or enhanced the visitor experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face in this role and how you would address them effectively.
