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- Tasks: Assist visitors with engaging challenges and ensure a memorable experience at Bolsover Castle.
- Company: Join English Heritage, a charity dedicated to preserving historic sites across England.
- Benefits: Enjoy free access to sites, discounts, and opportunities for career progression.
- Why this job: Be part of a fun, diverse team while connecting people to history in stunning locations.
- Qualifications: No specific experience needed; just a passion for people and great customer service.
- Other info: Work includes weekends and Bank Holidays; full training provided.
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Title Visitor Assistant – Event Support Location Bolsover Castle, Castle Street, Bolsover, Derbyshire, S44 6PR Salary £12.39 per hour | 7.5 hours per week minimum | 14th July-31st August 2025 Job type Fixed Term Contract Ref 16108
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England?
This summer, English Heritage and Taskmaster have joined forces to bring a unique entertainment experience to 17 stunning heritage sites across the country from 19 July to the 31 August. The collaboration will feature the hit BAFTA and Rose d\’Or Award winning show Taskmaster, presenting a series of engaging and playful tasks at iconic locations such as Stonehenge and Dover Castle, among others.
The partnership promises a summer filled with fun, history, and adventure, offering visitors a chance to engage in Taskmaster-themed challenges amidst the rich backdrop of some of the nation\’s most treasured sites.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That\’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it\’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
Bolsover Castle is a fantasy hill-top pleasure palace, sitting high above the Vale of Scarsdale.
By joining us as Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye.
This role will predominantly be involved in helping to set up challenge and activity equipment, and supporting our visitors to engage with playful themed challenges against the stunning backdrop of our sites. You will therefore be someone who enjoys engaging with all people and be a confident communicator.
You will also be required to support the wider visitor assistant team with duties such as recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.
It is a varied role – some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview
Benefits include:
– The opportunity for career progression within the heritage sector in retail, food and beverage or general management
– Opportunities to go to some of our great live music and history events
– Free access to all English Heritage sites for you, and up to 6 friends and / or family members
– 25% discount in our shops and cafes
– Enhanced maternity/paternity/shared parental leave
– 25 days\’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
– Options to buy additional leave
– Matched pension contributions up to a maximum of 10%
You\’ll find it\’s a workplace which takes you behind the scenes of our extraordinary sites and supports you to share your ideas, inspire and make a difference.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody\’s welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England\’s heritage and open it up for everybody to enjoy. We\’re looking for every type of person with every kind of skill and experience, and we\’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Joel Wileman, Bolsover Castle Supervisor, at bolsover.castle@english-heritage.org.uk. No agencies please.
Interviews will be held at Bolsover Castle on Thursday 10th or Friday 11th July.
You will need to refer to the following documents when completing your application.
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Visitor Assistant - Event Support employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant - Event Support
✨Tip Number 1
Familiarise yourself with the history and significance of Bolsover Castle. Understanding its background will not only help you engage with visitors but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing an excellent visitor experience, think of examples from your past experiences where you've gone above and beyond to help someone.
✨Tip Number 3
Prepare to showcase your teamwork abilities. This position involves working closely with others, so be ready to discuss how you collaborate effectively in a team setting and contribute to a positive atmosphere.
✨Tip Number 4
Think about how you can make the visitor experience memorable. Come up with creative ideas or suggestions for engaging activities that could enhance the Taskmaster-themed challenges, showing your initiative and passion for the role.
We think you need these skills to ace Visitor Assistant - Event Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Assistant position. Highlight your passion for customer service and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any roles involving public interaction or event support. Emphasise your communication skills and ability to engage with diverse audiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific aspects of English Heritage that resonate with you, such as their commitment to inclusivity and community engagement.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at English Heritage
✨Show Your Passion for People
As a Visitor Assistant, your role revolves around engaging with visitors. Make sure to express your enthusiasm for customer service and how you enjoy interacting with diverse groups of people during the interview.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about Bolsover Castle and its history. Being knowledgeable about the site will not only impress the interviewers but also show your genuine interest in the role.
✨Prepare for Teamwork Questions
Since this role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Think of examples where you contributed to a team effort or helped resolve conflicts.
✨Demonstrate Flexibility and Adaptability
The job can be busy or quiet depending on the day. Be prepared to talk about how you handle varying workloads and your ability to adapt to different situations, especially during peak visitor times.
