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- Tasks: Engage visitors and ensure they have a memorable experience at Bolsover Castle.
- Company: Join English Heritage, a charity dedicated to preserving historic sites across England.
- Benefits: Enjoy free access to all sites, discounts, and comprehensive training with career progression opportunities.
- Why this job: Be part of a diverse team that connects people to history and enhances community well-being.
- Qualifications: No specific background needed; just bring your passion for people and excellent customer service skills.
- Other info: Flexible hours with weekend work; DBS check required for successful applicants.
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Bolsover Castle working 15 hours per week April to October, 7 hours per week November to March
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
Bolsover Castle is the fantasy hilltop pleasure palace of horse-mad Cavalier playboy William Cavendish. Consisting of the Little Castle, Terrance Range, Riding House and Venus Garden, Bolsover Castle is a 17th century retreat built for entertainment, partying and the training of horses.
By joining us as a Bolsover Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit – this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times and help deliver our exciting programme of staff-led education visits for schools.
It is a varied role – some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. We are looking for someone who is confident, passionate about engaging different audiences in our work and someone who is a real people-person. You will be required to work weekends and Bank Holidays, more information will be provided at interview.
Please note; due to the responsibilities and requirements of this role, successful applicants will be required to undergo a basic DBS check, any employment offer will be contingent on this.
Benefits include:
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Comprehensive training
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The opportunity for career progression within the heritage sector in retail, food and beverage or general management
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Apprenticeship opportunities
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Opportunities to go to some of our great live music and history events
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Free access to all English Heritage sites for you, and up to 6 friends and / or family members
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25% discount in our shops and cafes
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Enhanced maternity/paternity/shared parental leave
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25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
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Options to buy additional leave
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Matched pension contributions up to a maximum of 10%
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody’s welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Joel Wileman, Bolsover Castle Supervisor, on bolsover.castle@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place between 17th February – 10th March 2025, with new starters joining in the week of 24th March 2025
Closing date: 10/02/2025 23:59:59
You will need to refer to the following documents when completing your application.
Visitor Assistant employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
bolsover.castle@english-heritage.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant
✨Tip Number 1
Show your passion for customer service! When you interact with us during the application process, make sure to highlight any experiences where you've gone above and beyond to help others. This will demonstrate that you understand what makes an engaging visitor experience.
✨Tip Number 2
Familiarize yourself with Bolsover Castle and its history. Even if you don't have a background in history, showing that you've taken the time to learn about the site will impress us and show your commitment to providing an enriching experience for visitors.
✨Tip Number 3
Be ready to discuss your teamwork skills! Since this role involves working closely with others, think of examples from your past experiences where you successfully collaborated with a team to achieve a common goal.
✨Tip Number 4
Prepare to talk about your flexibility and willingness to work weekends and Bank Holidays. We value candidates who are adaptable and can meet the needs of our visitors, so be sure to express your availability during the interview.
We think you need these skills to ace Visitor Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Visitor Assistant role entails. Highlight your passion for people and customer service in your application.
Tailor Your CV: Customize your CV to reflect relevant experiences, especially any paid or voluntary work with the public. Emphasize skills that align with providing an engaging visitor experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for heritage and your ability to connect with diverse audiences. Mention specific examples of how you've delivered excellent customer service in the past.
Prepare for the DBS Check: Be aware that a basic DBS check is required for this role. Ensure you have no issues that could affect your eligibility and be ready to discuss this during the interview process.
How to prepare for a job interview at English Heritage
✨Show Your Passion for People
Make sure to express your enthusiasm for engaging with visitors. Share examples of how you've provided excellent customer service in the past, even if it's from a different context.
✨Understand the Heritage
While a history background isn't necessary, familiarize yourself with Bolsover Castle and its significance. Being able to share interesting facts or stories about the site will enhance the visitor experience.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss any previous experiences where collaboration was key to achieving a goal, as this role involves working closely with colleagues and volunteers.
✨Be Ready for Varied Days
Prepare to discuss how you can adapt to different situations, whether busy or quiet. Share strategies you use to stay engaged and proactive during slower periods, as well as how you handle high-pressure environments.
