At a Glance
- Tasks: Lead retail operations at Tintagel Castle and inspire your team to achieve sales targets.
- Company: Join English Heritage, a charity dedicated to preserving and sharing England's rich heritage.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days holiday plus bank holidays.
- Other info: Inclusive workplace with opportunities for career progression and personal development.
- Why this job: Make a real impact in the heritage sector while working in a stunning location.
- Qualifications: Retail management experience and a passion for delivering excellent customer service.
The predicted salary is between 28155 - 28155 £ per year.
Title Retail Manager Location Tintagel Castle, Tintagel, Cornwall, PL34 0HE Salary From £28,155 per annum, depending on skills and experience / 36 hours per week / Permanent Job type Permanent Ref 16574
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions.
It can connect us all to the past, and to each other.
It can make us happier, strengthen every community, and help shape society for the better.
Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.
And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Retail Manager to join our team at Tintagel Castle. The role is full time and permanent. You'll be on a permanent full time basis, working 36 hours per week.
We offer flexible working arrangements where the role allows. This role is based at Tintagel Castle.
- The Benefits
- Salary from £28,155 per annum, depending on skills, experience
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is a great opportunity for an experienced Retail Manager to make a significant contribution to commercial performance at Tintagel Castle, one of English Heritage's flagship sites.
As Retail Manager, you will drive an increased financial contribution to the charity through retail activities at the three retail outlets under your management including the generation and development of new ideas and opportunities on site, in line with EH retail strategy.
You will line manage some of the Visitor Assistants as well as taking responsibility for the coordination of Visitors working in the Shops and retail support roles on days you were on duty.
You will also maintain accurate records and be responsible for compliance with financial management procedures for the site.
To be considered as Retail Manager, you'll need
- Retail management experience in either the heritage sector or high street
- Proven track record of delivering commercial sales targets to agreed budgets
- Proven ability to manage a team in the delivery of consistent customer service standards
- Proven track record of managing stock to targets
- Experience of delivering training to teams and individuals
Interviews will be held on week commencing 12th October at Tintagel castle.
If you would like to talk to us e. g. about workplace adjustments or working patterns, please contact Jon Barber, Tintagel Castle Site Manager, via Email Address jon. barber@english-heritage. org. uk No agencies please.
Find out more about us and what we do: https://www. english-heritage. org. uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www. english-heritage. org. uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes.
It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy.
We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
You can connect with others through our EDI networks as a member or ally.
These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing serious.
We are committed to ensuring everyone feels safe at work and can carry out their role.
To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
You will need to refer to the following documents when completing your application.
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Retail Manager in Tintagel employer: English Heritage
English Heritage is an exceptional employer, offering a vibrant work culture that values community engagement and inclusivity. As the Heritage Community Partnerships Lead, you will have the opportunity to make a meaningful impact in London by connecting with diverse communities and fostering partnerships at the historic Marble Hill House. With a strong focus on employee growth, you will benefit from professional development opportunities while contributing to enriching visitor experiences and supporting local volunteers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Tintagel
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like English Heritage, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like English Heritage!
We think you need these skills to ace Retail Manager in Tintagel
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at English Heritage, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at English Heritage and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show English Heritage that you’re ready to jump in and contribute right away!
How to prepare for a job interview at English Heritage
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
