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For Companies At a Glance
- Tasks: Lead data-driven campaigns to enhance supporter experiences and engagement.
- Company: Join a charity dedicated to preserving and sharing England's rich heritage.
- Benefits: Enjoy flexible hours, 25 days holiday, and free access to all English Heritage sites.
- Why this job: Make a real impact in the heritage sector while working in an inclusive environment.
- Qualifications: Experience in campaign management and strong project management skills required.
- Other info: Interviews will be held in April 2025; everyone is welcome to apply.
The predicted salary is between 37863 - 42300 £ per year.
Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Supporter Journey Manager to join our team. The role is a full-time, fixed-term contract for 12 months. You’ll be working 36 hours per week.
The Benefits
- Salary from £37,863, depending on skills, experience and location
- 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- Opportunities to go to some of our great live music and history events
- An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
The Role
As Supporter Journey Manager, you will play a key role in developing data-driven campaigns that enhance the Supporter Journey at English Heritage. Your focus will be on maximising engagement opportunities and creating a seamless, insight-led experience for our supporters.
You will work closely with the Senior Member & Supporter Journey Manager to shape, implement, and manage an effective CRM programme, ensuring a cohesive and engaging journey for our supporters. Collaborating with the CRM & Data Analytics Team, you will craft detailed data briefs, monitor campaign effectiveness, and produce in-depth reports to refine and optimize future strategies.
Additionally, you will partner with internal stakeholders across various business streams to develop integrated campaigns while maintaining strong relationships with agencies and third-party suppliers to ensure successful campaign delivery.
This is a great opportunity for someone with:
- Strong project management skills, able to co-ordinate multiple projects and stakeholders
- Experience in content development
- Experience with Microsoft Word and Excel
- Good analytical and problem-solving skills
To be considered for the role of Supporter Journey Manager, you should have proven experience in:
- Campaign management, with a focus on both print and digital marketing
- Consumer marketing communications, including content development and audience engagement
- Working with CMS platforms, email broadcast tools, and web analytics to optimise campaign performance
- Using email service providers, preferably Dotdigital or similar platforms, to manage and enhance email marketing efforts
Interviews will be held on week commencing 21st of April 2025 in Swindon. If you would like to talk to us about workplace adjustments or working patterns, please contact Katherine Bond, Senior Member & Supporter Journey Manager.
Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us.
Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Supporter Journey Manager in Swindon employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Journey Manager in Swindon
✨Tip Number 1
Familiarise yourself with the heritage sector and the specific role of a Supporter Journey Manager. Understanding the nuances of how heritage organisations engage with their supporters will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the heritage and charity sectors. Attend relevant events or webinars to connect with people who can provide insights or even refer you to opportunities within English Heritage.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and data analytics in detail. Be ready to share specific examples of how you've used these tools to enhance supporter engagement in previous roles.
✨Tip Number 4
Research English Heritage's current campaigns and initiatives. Being able to speak knowledgeably about their work and how you can contribute will demonstrate your genuine interest in the role and organisation.
We think you need these skills to ace Supporter Journey Manager in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in campaign management, content development, and project management. Use specific examples that demonstrate your skills in these areas, particularly in relation to both print and digital marketing.
Craft a Compelling Cover Letter: In your cover letter, express your passion for heritage and how it aligns with the mission of English Heritage. Discuss your understanding of the Supporter Journey and how your background can contribute to enhancing supporter engagement.
Showcase Analytical Skills: Since the role involves data-driven campaigns, include examples of how you've used analytics to optimise campaign performance in previous roles. Mention any specific tools or platforms you have experience with, such as CMS or email service providers.
Highlight Collaboration Experience: Emphasise your ability to work with various stakeholders and teams. Provide examples of successful collaborations that led to effective campaign delivery, showcasing your communication and relationship-building skills.
How to prepare for a job interview at English Heritage
✨Understand the Supporter Journey
Familiarise yourself with the concept of the Supporter Journey and how it relates to the role. Be prepared to discuss how you can enhance engagement opportunities and create a seamless experience for supporters.
✨Showcase Your Project Management Skills
Highlight your project management experience during the interview. Be ready to provide examples of how you've successfully coordinated multiple projects and stakeholders in the past.
✨Demonstrate Analytical Thinking
Prepare to discuss your analytical skills and problem-solving abilities. Think of specific instances where you've used data to inform campaign strategies or improve performance.
✨Familiarity with Tools and Platforms
Make sure you are well-versed in the tools mentioned in the job description, such as CMS platforms and email service providers like Dotdigital. Be ready to explain how you've used these tools to optimise campaigns.
