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- Tasks: Lead data-driven campaigns to enhance supporter experiences and engagement.
- Company: Join a charity dedicated to preserving and sharing England's rich heritage.
- Benefits: Enjoy flexible hours, 25 days holiday, and free access to heritage sites for you and friends.
- Why this job: Make a real impact in the heritage sector while working in an inclusive and supportive environment.
- Qualifications: Experience in campaign management, content development, and strong project management skills required.
- Other info: Interviews will be held in April 2025; we welcome diverse applicants.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Location: Swindon / Hybrid
Salary: From £37,863 per annum (Based on Location) / 36 Hours per week
Job type: Full-time, Fixed-term Contract
Ref: 15919
Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Supporter Journey Manager to join our team. The role is a full-time, fixed-term contract for 12 months. You’ll be working 36 hours per week.
The Benefits
- Salary from £37,863, depending on skills, experience and location
- 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- Opportunities to go to some of our great live music and history events
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
The Role
As Supporter Journey Manager, you will play a key role in developing data-driven campaigns that enhance the Supporter Journey at English Heritage. Your focus will be on maximising engagement opportunities and creating a seamless, insight-led experience for our supporters.
You will work closely with the Senior Member & Supporter Journey Manager to shape, implement, and manage an effective CRM programme, ensuring a cohesive and engaging journey for our supporters. Collaborating with the CRM & Data Analytics Team, you will craft detailed data briefs, monitor campaign effectiveness, and produce in-depth reports to refine and optimize future strategies.
Additionally, you will partner with internal stakeholders across various business streams to develop integrated campaigns while maintaining strong relationships with agencies and third-party suppliers to ensure successful campaign delivery.
This is a great opportunity for someone with:
- Strong project management skills, able to co-ordinate multiple projects and stakeholders
- Experience in content development
- Experience with Microsoft Word and Excel
- Good analytical and problem-solving skills
To be considered for the role of Supporter Journey Manager, you should have proven experience in:
- Campaign management, with a focus on both print and digital marketing
- Consumer marketing communications, including content development and audience engagement
- Working with CMS platforms, email broadcast tools, and web analytics to optimise campaign performance
- Using email service providers, preferably Dotdigital or similar platforms, to manage and enhance email marketing efforts
Interviews will be held on week commencing 21st of April 2025 in Swindon.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Katherine Bond, Senior Member & Supporter Journey Manager.
Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us.
Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Supporter Journey Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Journey Manager
✨Tip Number 1
Familiarise yourself with the heritage sector and our mission at English Heritage. Understanding our values and how we engage with supporters will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the heritage and marketing sectors. Attend relevant events or webinars to connect with individuals who can provide insights into the role and potentially refer you to opportunities within our organisation.
✨Tip Number 3
Brush up on your project management skills, especially in relation to campaign management. Consider using tools like Trello or Asana to demonstrate your ability to coordinate multiple projects effectively.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and data analytics. Be ready to share specific examples of how you've used data to drive engagement and improve campaign performance in previous roles.
We think you need these skills to ace Supporter Journey Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in campaign management, content development, and project management. Use specific examples that demonstrate your skills in these areas, particularly focusing on data-driven campaigns.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal values with the mission of English Heritage. Emphasise your passion for heritage and how your background aligns with the role of Supporter Journey Manager.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical skills to optimise campaign performance. Mention any experience with CRM programmes or email marketing tools like Dotdigital, as this is crucial for the role.
Highlight Collaboration Experience: Demonstrate your ability to work collaboratively with various stakeholders. Include examples of successful integrated campaigns you've managed and how you maintained strong relationships with agencies and suppliers.
How to prepare for a job interview at English Heritage
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supporter Journey Manager. Familiarise yourself with data-driven campaigns, CRM programmes, and how to enhance supporter engagement. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences that highlight your project management abilities. Discuss how you've coordinated multiple projects and stakeholders effectively, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data analytics in previous roles to optimise campaign performance. Share specific instances where your analytical skills led to successful outcomes, as this aligns with the job's focus on data-driven strategies.
✨Engage with Their Values
Research English Heritage's mission and values, especially their commitment to inclusivity and community engagement. Be prepared to discuss how your personal values align with theirs, showing that you're not just a fit for the role but also for the organisation's culture.
