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- Tasks: Lead a team to create engaging visitor experiences at Richmond Castle.
- Company: Join English Heritage, a charity preserving historic sites across England.
- Benefits: Enjoy free access to sites, discounts, and career progression opportunities.
- Why this job: Make a difference in heritage while connecting with diverse communities.
- Qualifications: Experience in customer service and strong supervisory skills required.
- Other info: Flexible hours with annualised pay; work includes weekends and holidays.
The predicted salary is between 22000 - 30000 £ per year.
Location: Richmond Castle, Richmond, North Yorkshire, DL10 4QW
Salary: £27,424 pro-rated / 33 hours per week annualised hours contract / Permanent
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Richmond Castle. This is a part-time role working an average of 33 hours per week throughout the year. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As Richmond Castle manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You will optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors.
You will also be involved in engaging the local community with what’s happening on site as well as ensuring that the site itself and its assets are safe and secure. Through the winter you will provide contractor access, some weekend work and Twixtmas opening until the February half term; after this, the site opens Wednesday - Sunday until the end of March. From March to October your working pattern will be a variable 5-day week working in the main season. From November - February this will adjust to around 3 days per week; you will be required to work weekends, Bank Holidays and New Year’s Day. Although your hours across the year will vary, your pay will be annualised so that you have a consistent guaranteed payment each month. More details can be discussed at interview.
Benefits include:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us: Everybody’s welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact David Hannah - Mount Grace Priory Cluster Manager.
No agencies please. Interviews to be held 04.06.25 at Mount Grace Priory DL6 3JG.
Richmond Castle Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Richmond Castle Manager
✨Tip Number 1
Familiarise yourself with Richmond Castle and its history. Understanding the site's significance will help you engage with visitors and demonstrate your passion for heritage, which is crucial for this role.
✨Tip Number 2
Network with current or former staff at English Heritage. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond to enhance a visitor's experience, as this is a key aspect of the role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed a team or project. Highlighting your ability to inspire and coach others will resonate well with the hiring team.
We think you need these skills to ace Richmond Castle Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Richmond Castle Manager. Highlight your passion for customer service and experience in managing teams in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory skills, organisational abilities, and any relevant experience in leisure or tourism environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the charity's mission. Share specific examples of how you've delivered excellent visitor experiences and engaged with communities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at English Heritage
✨Show Your Passion for People
As a Richmond Castle Manager, your love for engaging with people is crucial. Be prepared to share examples of how you've provided excellent customer service in previous roles and how you can inspire your team to create memorable visitor experiences.
✨Demonstrate Strong Leadership Skills
This role requires you to lead by example and coach your team effectively. Think of specific instances where you've successfully managed a team or project, highlighting your supervisory skills and ability to motivate others.
✨Understand the Importance of Community Engagement
Engaging with the local community is key to this position. Be ready to discuss your ideas on how to connect the site with the community and enhance visitor participation through events or activities.
✨Prepare for Questions on Organisational Skills
Exceptional organisational skills are a must for this role. Prepare to discuss how you manage your time and resources effectively, especially during busy periods, and provide examples of how you've ensured a clean and presentable environment in past positions.
