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- Tasks: Engage with visitors, provide excellent customer service, and maintain a tidy retail space.
- Company: Join English Heritage, a leader in preserving and promoting the UK's rich history.
- Benefits: Enjoy flexible hours, 25 days holiday, and discounts at shops and cafes.
- Why this job: Work at iconic Stonehenge, meet diverse people, and gain valuable experience in heritage.
- Qualifications: Customer service skills and a friendly attitude are essential; experience in retail is a plus.
- Other info: Interviews are ongoing, and adjustments for working patterns can be discussed.
Location: Stonehenge, Amesbury, Wiltshire, SP4 7DE
Salary: £11.73 per hour / Up to 36 hours per week available, including weekends / Fixed Term Contract for 6 Months
Heritage is for everybody, and we are here for heritage.
We are looking for Retail Stewards to join our team. The roles are full or part time and for a fixed term of six months (with the possibility of becoming permanent). All roles will include regular weekend and Bank Holiday working. Our rosters consist of early and late shifts (covering 6.30am to 8pm in the summer).
The Benefits:
- Salary from £11.73 per hour. *All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour.
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere
- Opportunities to go to some of our great live music and history events
This is an incredible opportunity for you to work at one of the most visited and important prehistoric sites in the world. At Stonehenge we welcome over 1 million visitors a year from all over the world.
The retail team is a highly successful team delivering exceptional customer service and commercial targets in a busy and challenging environment.
As a Retail Steward, you will:
- Proactively employ excellent customer service to enhance visitors' experiences.
- Engage with our visitors on the shop floor and on tills.
- Maintain a tidy and inviting retail space by keeping the shelves well stocked.
- Offer comprehensive product knowledge on request.
To be considered as a Retail Steward, you'll need:
- Customer service skills and experience
- Friendly and welcoming attitude
- Ability to proactively engage with visitors
- Ability to work under pressure in a very busy retail space
Interviews will be held as appropriate applications are received on site at Stonehenge.
If you would like to talk to us about workplace adjustments or working patterns, please contact Jon Bichener, Retail Manager, on jon.bichener@english-heritage.org.uk. No agencies please.
Everybody's welcome at English Heritage.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders and regular information and awareness events.
Retail Steward employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Steward
✨Tip Number 1
Familiarise yourself with Stonehenge and its history. Understanding the significance of the site will help you engage more effectively with visitors and enhance their experience.
✨Tip Number 2
Practice your customer service skills in busy environments. Since the role requires working under pressure, consider volunteering or taking part-time jobs in retail to build your confidence.
✨Tip Number 3
Network with current or former employees of English Heritage. They can provide valuable insights into the company culture and what it takes to succeed as a Retail Steward.
✨Tip Number 4
Be prepared for the interview by thinking of examples from your past experiences that demonstrate your ability to engage with customers and handle busy situations effectively.
We think you need these skills to ace Retail Steward
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Steward. Highlight your relevant customer service experience and skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Retail Steward position. Emphasise your customer service skills, ability to engage with visitors, and any experience in retail environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the heritage sector. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at Stonehenge.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at English Heritage
✨Showcase Your Customer Service Skills
As a Retail Steward, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to engage with customers and enhance their experience.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the types of products sold at the retail location. During the interview, express your enthusiasm for learning about the products and how you can assist customers with comprehensive knowledge.
✨Emphasise Your Teamwork Abilities
Working in a busy retail environment requires strong teamwork. Be ready to discuss how you've successfully collaborated with colleagues in the past, especially during peak times or under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you had to think on your feet and how you resolved issues effectively.
