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- Tasks: Lead a team to manage retail operations and achieve sales targets.
- Company: Join English Heritage, a charity dedicated to preserving history for everyone.
- Benefits: Enjoy 25 days holiday, pension contributions, and discounts at shops and cafes.
- Why this job: Make a difference in heritage while developing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for heritage.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 21500 - 30000 £ per year.
Retail Manager – Osborne
Location: Osborne House, York Avenue, East Cowes, Isle of Wight, PO32 6JY
Salary: From £26,409 p.a. / 36 hours per week / Permanent
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That\’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it\’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Retail Manager to join our team. The role is permanent full time and You\’ll be working 36 hours per week including weekends.
The Benefits
- Salary from £26,409, depending on skills & experience
- 25 days holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is a great opportunity for someone who has experience of managing a retail outlet, preferably within a visitor attraction and/or a charity environment and looking for a new challenge whilst working at Osborne.
As Retail Manager, you will be responsible for managing the retail business through a team of visitor assistant staff to deliver c.£750,000 retail income p.a.
Monitor and achieve agreed retail targets and manage relevant retail expenditure budgets. Oversee the planning and management of all retail activity on site, in all permanent and pop-up locations as required.
You will also take on duty management responsibilities as required, including out of
Hours and support retail management in your territory including training.
Qualifications
- Experience in generating profit by meeting revenue targets and controlling costs.
- To be familiar with principles of visual merchandising, inventory managements and retail operations.
- Be committed to the vision and the values of our charity.
Interviews will be held in the week commencing 23rd February 2026 – at Osborne.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Victoria Stone, Osborne Manager, at Victoria.stone@english-heritage.org.uk
No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody\’s welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England\’s heritage and open it up for everybody to enjoy. We\’re looking for every type of person with every kind of skill and experience, and we\’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
You will need to refer to the following documents when completing your application.
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Retail Manager - Osborne employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Osborne
✨Tip Number 1
Get to know the company! Before your interview, dive into English Heritage's mission and values. This will help you connect your experience with what they stand for, showing you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences can help you smash those retail targets and manage the team effectively.
✨Tip Number 3
Show off your passion for heritage! Share stories or experiences that highlight your love for history and community. This will resonate with the interviewers and show that you’re not just in it for the job, but for the cause.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows you’re genuinely interested and helps you figure out if this is the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Manager - Osborne
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for heritage shine through! Share any personal experiences or stories that connect you to the role and the values of our charity. We want to see how you can bring that passion to the Retail Manager position.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in retail management, visual merchandising, and achieving revenue targets. We’re looking for someone who can hit the ground running, so show us how your skills match what we need!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our organisation there.
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Familiarise yourself with the mission and values of the organisation. Understand how heritage impacts communities and why it matters. This will help you connect your personal experiences to the role and show your passion for the sector.
✨Showcase Your Retail Skills
Prepare specific examples from your past experience that demonstrate your ability to meet revenue targets, manage budgets, and oversee retail operations. Be ready to discuss how you've successfully implemented visual merchandising strategies or improved inventory management.
✨Engage with the Team Spirit
Highlight your teamwork skills and how you can support and train staff effectively. Discuss your approach to creating an inclusive atmosphere and how you would contribute to a positive working environment at Osborne.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the organisation. Inquire about their future plans for retail growth or how they measure success in their retail operations. This shows your genuine interest and helps you assess if it's the right fit for you.
