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- Tasks: Create memorable experiences for visitors at Brougham Castle and ensure their enjoyment.
- Company: Join English Heritage, a charity dedicated to preserving historic sites across England.
- Benefits: Enjoy free access to all sites, discounts, and career progression opportunities.
- Why this job: Be part of a team that brings history to life and connects with diverse audiences.
- Qualifications: No specific background needed; just a passion for people and great customer service.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
The predicted salary is between 12 - 13 £ per hour.
Location: Brougham Castle, Penrith, Cumbria, CA10 2AA
Salary: £12.39 per hour / 8 hours per week
Contract: Fixed Term until end of October (April to October)
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Brougham Castle, working 8 hours per week.
Responsibilities
- Ensure visitors have a great time from arrival to departure, delivering an engaging visitor experience.
- Provide recommendations to personalise visits, including information about English Heritage membership and on-site activities.
- Help ensure the site is accessible, safe and well presented at all times.
- Contribute to a positive visitor experience through teamwork and strong customer service.
Requirements and qualifications
- No history background is required; a passion for people and excellent customer service is important.
- Ability to work as part of a team and deliver high-quality customer service to a diverse audience.
- Role involves variable pace; some days are busy, others quieter, especially in wet weather.
- Some paid or voluntary experience with the public is beneficial, but full training and support are provided as part of induction.
- Weekend and Bank Holiday work is required; more information provided at interview.
Benefits
- Career progression opportunities within the heritage sector in retail, food and beverage, or general management.
- Opportunities to attend live music and history events.
- Free access to all English Heritage sites for you and up to 6 friends and/or family members.
- 25% discount in shops and cafes.
- Enhanced maternity/paternity/shared parental leave.
- 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years.
- Options to buy additional leave.
- Matched pension contributions up to 10%.
About us and how to apply
To find out more about us, register via one of the links below join us at one of our webinars.
Wednesday 4 February 2026, 6–7pm
You can also find out more about us here: English Heritage About Us and meet some of our people and hear about why they enjoy working with us: Careers with Us.
Everybody's welcome at English Heritage. We are committed to making English Heritage an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally, including Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role, with a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme, and support to implement reasonable adjustments.
If you would like to talk to us before you apply about workplace adjustments or working patterns, please contact Denise Gallagher at Denise.Gallagher@english-heritage.org.uk.
Visitor Assistant in Penrith employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant in Penrith
✨Tip Number 1
Get to know the place! Before your interview, take a trip to Brougham Castle. Familiarise yourself with the site and its history so you can chat about it during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service skills! Think of examples from past experiences where you've gone above and beyond for someone. Whether it's in a paid job or volunteering, being able to share these stories will highlight your passion for people.
✨Tip Number 3
Be ready for teamwork! Brush up on your ability to work with others. During the interview, mention how you’ve collaborated with teammates in the past to create a positive experience for customers. Teamwork is key in this role!
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It’s the best way to ensure we get all your details right and gives you a chance to showcase your enthusiasm for joining us at English Heritage.
We think you need these skills to ace Visitor Assistant in Penrith
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely enjoy helping others and creating memorable experiences for visitors.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences, even if they’re not directly related to history. We value any experience with the public, so share those stories that showcase your teamwork and customer service skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the Visitor Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at English Heritage
✨Know the Site Inside Out
Before your interview, take some time to research Brougham Castle and its history. Familiarise yourself with the key features and any events that might be happening. This will show your genuine interest in the role and help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you've provided excellent customer service. Whether it's a paid job or voluntary work, be ready to discuss how you handled different situations and ensured a positive experience for others. This is crucial for a Visitor Assistant role!
✨Emphasise Teamwork
Since this role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Share stories that highlight your ability to work well in a group, support your colleagues, and contribute to a positive atmosphere, especially during busy times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how the team ensures accessibility for all visitors. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
