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- Tasks: Lead a passionate team to create unforgettable visitor experiences at Middleham Castle.
- Company: Join English Heritage, a charity dedicated to preserving England's historic sites.
- Benefits: Enjoy free access to all sites, discounts, and generous holiday leave.
- Why this job: Make history come alive for visitors while developing your career in heritage management.
- Qualifications: Customer service experience and strong leadership skills are essential.
- Other info: Flexible working hours with opportunities for community engagement and event participation.
The predicted salary is between 27424 - 27424 £ per year.
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Middleham Castle. This is a full-time role between April and the end of October, working an average of 36 hours per week with a few occasional hours required between November and the end of March. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As Middleham Castle manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You will optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You will also be involved in engaging the local community with what’s happening on site as well as ensuring that the site itself and its assets are safe and secure.
Through the winter, you will provide contractor access, possibly weekend and Twixtmas cover at other sites within the Mount Grace Cluster. There may be a need to assist at events at other EH sites as well. From March to October, your working pattern will be a variable 5-day week working an average of 36 hours per week in the main season. From November to February, this will adjust to approximately 4 hours per month. You will be required to work weekends and Bank Holidays.
Due to the nature of this role, you may need to undergo a basic DBS check and the employment offer will be contingent on this.
Benefits:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management.
- Opportunities to go to some of our great live music and history events.
- Free access to all English Heritage sites for you, and up to six friends and family members.
- 25% discount in our shops and cafes.
- Enhanced maternity/paternity/shared parental leave.
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years.
- Options to buy additional leave.
- Matched pension contributions up to 10%.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact David Hannah, Mount Grace Priory Cluster Manager via email at david.hannah@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place in person at Mount Grace Priory, (DL6 3JG) on 18th February 2026.
Middleham Castle Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middleham Castle Manager
✨Tip Number 1
Get to know the company! Research Middleham Castle and English Heritage. Understand their values and what they stand for. This will help you connect your passion for people and customer service to their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to management and customer service. Think of examples from your past experiences that showcase your skills in leading a team and engaging with visitors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the English Heritage family.
We think you need these skills to ace Middleham Castle Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for heritage and customer service shine through. We want to see that you genuinely care about creating a great visitor experience at Middleham Castle.
Tailor Your CV: Make sure your CV highlights relevant experience in leisure and tourism. We’re looking for strong supervisory skills, so don’t forget to mention any leadership roles you've had and how you’ve inspired your team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Even if you don't have a history background, it's crucial to show your passion for heritage and the role of Middleham Castle. Research the castle's history and its significance in the community. This will help you connect with the interviewers and demonstrate your enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can inspire your team to deliver an engaging visitor experience, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Qualities
This role requires strong staff supervisory skills. Be ready to discuss your leadership style and how you motivate your team. Share specific instances where you've successfully led a team or project, focusing on your ability to coach and support others.
✨Engage with the Community
Understanding the local community is vital for this role. Think about ways you could engage visitors and locals alike. Prepare ideas on how to enhance community involvement at Middleham Castle, showing that you’re proactive and ready to make a positive impact.
