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- Tasks: Lead a diverse team to create inspiring visitor experiences at Kenwood House.
- Company: Join English Heritage, a charity dedicated to preserving and sharing England's rich heritage.
- Benefits: Enjoy 25 days holiday, flexible hours, and free access to all English Heritage sites.
- Why this job: Make a real impact in the heritage sector while developing your career.
- Qualifications: Experience in managing teams and achieving revenue targets is essential.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 40800 £ per year.
Location: Kenwood House, Hampstead, London, NW3 7JR
Salary: £33,858 p.a. / 36hrs per week / permanent
Job type: Permanent
Ref: 16328
Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
We are looking for an Operations Manager to join our team at Kenwood. The role is full time and permanent working 36 hours per week.
Benefits:
- Salary £33,858 p.a.
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere
- Opportunities to go to some of our great live music and history events
As Operations Manager, you will lead your property to deliver an inspirational visitor experience that involves staff and volunteers and is financially sustainable through the achievement of agreed budgets.
To be considered as an Operations Manager, you'll need:
- Proven experience of leading and managing a large and diverse team in the delivery of consistent standards of visitor experience and property management.
- Proven experience in achieving revenue targets through a number of revenue streams, whilst controlling costs to achieve a budgeted operating surplus.
- Experience of co-ordinating differing ideas and priorities for the common good, creating a culture of mutual respect and understanding.
- Experience of communicating effectively and persuasively with a wide range of people.
- Leadership/management training at senior level and other training that enables effective management in a visitor-facing environment.
Interviews are planned for Monday 2nd March at Kenwood House. If you would like to talk to us about workplace adjustments or working patterns, please contact Simon Cranmer at simon.cranmer@english-heritage.org.uk. No agencies please.
Everybody's welcome at English Heritage. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role.
Kenwood Operations Manager in London employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kenwood Operations Manager in London
✨Tip Number 1
Get to know the company! Before your interview, dive into English Heritage's mission and values. This will help you connect your experience with their goals, showing them you're not just another candidate but someone who truly cares about heritage.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and experience managing diverse teams can enhance the visitor experience at Kenwood.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've achieved revenue targets or improved team dynamics. This will help you stand out as a candidate who can deliver results and foster a positive work environment.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your genuine interest and helps you assess if Kenwood is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Kenwood Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in leading diverse teams and achieving revenue targets, as these are key aspects of the job.
Showcase Your Passion for Heritage: Let us know why you’re excited about working in the heritage sector! Share any relevant experiences or personal connections to heritage that can demonstrate your enthusiasm for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and what we do!
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Before the interview, dive into the history and significance of Kenwood House and English Heritage. Understanding the stories behind the artefacts and the mission of the organisation will help you connect with the interviewers and demonstrate your passion for heritage.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led diverse teams in previous roles. Highlight instances where you achieved revenue targets or improved visitor experiences, as these are key aspects of the Operations Manager role.
✨Communicate Effectively
Practice articulating your thoughts clearly and persuasively. Since the role involves communicating with a wide range of people, consider role-playing common interview questions with a friend to refine your responses and ensure you convey your ideas confidently.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, future projects, or how they measure success in visitor experience. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
