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- Tasks: Manage Launceston Castle, ensuring a fantastic visitor experience and leading a passionate team.
- Company: Join English Heritage, a charity dedicated to preserving historic sites across England.
- Benefits: Enjoy free access to all sites, discounts, and generous holiday leave.
- Why this job: Be part of a mission that connects people with history and enriches communities.
- Qualifications: Experience in customer service and team management is essential; no history background required.
- Other info: Flexible working hours with a consistent monthly salary; DBS check required.
The predicted salary is between 19800 - 25000 £ per year.
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Launceston Castle. This is a full-time seasonal role working 36 hours per week from April to end of October. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As the Launceston Castle Site Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You'll optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.
From March - October your working pattern will be a 5-day week working up to 36 hours per week in the main season. You will be required to work weekends and Bank Holidays. Although your hours across the year will vary your pay will be annualised so that you have a consistent guaranteed payment each month. Due to the nature of this role, you will need to undergo a basic DBS check and the employment offer will be contingent on this.
Benefits include:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Kirsty Hedderly, Pendennis Castle Cluster Manager.
No agencies please. Our interview will take place at Launceston Castle on the 17th June. You will need to refer to the following documents when completing your application.
Launceston Castle Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Launceston Castle Manager
✨Tip Number 1
Familiarise yourself with Launceston Castle and its history. Understanding the site's significance will help you engage with visitors and demonstrate your passion for heritage during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed visitor experiences in previous roles. This will highlight your ability to create an engaging atmosphere at the castle.
✨Tip Number 3
Network with current or former employees of English Heritage. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your leadership style and how you motivate a team. Think of specific instances where you've inspired others to achieve goals, as this is crucial for the Site Manager role.
We think you need these skills to ace Launceston Castle Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Launceston Castle Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, provide specific examples in your application that demonstrate your ability to engage with visitors and enhance their experience.
Highlight Leadership Experience: Emphasise any previous supervisory or management roles you have held. Discuss how you have successfully led a team, inspired others, and achieved performance targets in a similar environment.
Express Passion for Heritage: Convey your enthusiasm for heritage and community engagement in your application. Share any relevant experiences or motivations that illustrate your commitment to preserving and promoting historical sites.
How to prepare for a job interview at English Heritage
✨Show Your Passion for Heritage
Even if you don't have a history background, it's crucial to express your enthusiasm for heritage and the role it plays in connecting communities. Share any personal experiences or interests that highlight your passion for preserving and sharing stories.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure a positive experience for visitors, as this is key for the Launceston Castle Manager position.
✨Emphasise Team Leadership Experience
Discuss your experience in leading and motivating teams. Be ready to share specific instances where you successfully coached team members or improved team performance, as this will show your capability to inspire others in delivering an engaging visitor experience.
✨Prepare for Community Engagement Questions
Think about ways you've engaged with local communities in past roles. Be prepared to discuss how you would promote events and activities at Launceston Castle to attract visitors and foster community involvement, as this is an important aspect of the role.
