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- Tasks: Lead a team to create amazing visitor experiences at Middleham Castle.
- Company: Join a charity dedicated to preserving England's rich heritage.
- Benefits: Enjoy free access to all English Heritage sites and generous holiday leave.
- Why this job: Make history come alive for visitors while developing your career in heritage management.
- Qualifications: Customer service experience and strong leadership skills are essential.
- Other info: Flexible working hours with opportunities for career progression and training.
The predicted salary is between 22000 - 30000 £ per year.
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Middleham Castle. This is a full-time role between April and the end of October, working an average of 36 hours per week with a few occasional hours required between November and the end of March. No history background? No problem. What is important to us is a passion for people and excellent customer service.
As Middleham Castle Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You will optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills, as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You will also be involved in engaging the local community with what’s happening on site, as well as ensuring that the site itself and its assets are safe and secure.
Through the winter, you will provide contractor access, possibly weekend and Twixtmas cover at other sites within the Mount Grace Cluster; there may be a need to assist at events at other EH sites as well.
From March to October, your working pattern will be a variable 5 day week, working an average of 36 hours per week in the main season. From November to February, this will adjust to approximately 4 hours per month. You will be required to work weekends and Bank Holidays.
Due to the nature of this role, you may need to undergo a basic DBS check, and the employment offer will be contingent on this.
Benefits include:
- Comprehensive training
- The opportunity to progress your career within the heritage sector in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact David Hannah, Mount Grace Priory Cluster Manager. Contact details are available via the apply button. No agencies please.
Our interview and offer process will take place in person at Mount Grace Priory (DL6 3JG) on 18th February 2026. Closing date: 08/02/2026 23:59:59.
Middleham Castle Manager in Humber employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middleham Castle Manager in Humber
✨Tip Number 1
Get to know the company! Before your interview, dive into English Heritage's mission and values. Understanding what they stand for will help you connect your passion for people and customer service to their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with delivering an engaging visitor experience and leading a team.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. Share stories that highlight your customer service skills and how you've inspired teams in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Middleham Castle Manager role.
We think you need these skills to ace Middleham Castle Manager in Humber
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for heritage and customer service shine through. We want to see that you genuinely care about creating a great visitor experience!
Tailor Your CV: Make sure your CV highlights relevant experience in leisure and tourism. We’re looking for strong supervisory skills, so don’t forget to mention any leadership roles you've had!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more info about us there!
How to prepare for a job interview at English Heritage
✨Know Your Audience
Before the interview, take some time to research the charity and its mission. Understand what makes Middleham Castle special and how it fits into the broader heritage landscape. This will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an engaging visitor experience, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a visitor's needs or resolved a challenging situation.
✨Demonstrate Leadership Qualities
As a manager, you'll need to inspire and lead your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached or motivated others. Highlight any experiences where you’ve led a team to achieve performance targets or improve visitor engagement.
✨Engage with the Community
This role involves connecting with the local community, so think about ways you've engaged with communities in previous roles. Be prepared to discuss ideas for events or initiatives that could enhance the visitor experience at Middleham Castle and foster community involvement.
